This process was overwhelming because we have never done a refinance before. She walked us through the process even when we were going to back out. She explained to me and my husband what certain things ment in layman terms. She even handed us over via phone to the new person Matthew to help us complete the process. Real professional and nice young lady. Thank you Tala.
Donna Kranz
Donna Kranz
551
Tala was a very professional and communicative loan expert who constantly stayed in touch with us with every step of the loan process. We did not experience any problems but if we did not respond to a step of the process immediately she would politely notify us that we had an email in our mail awaiting our action, which was a great help when you are busy. She was always available to us 24/7 & ...Tala was a very professional and communicative loan expert who constantly stayed in touch with us with every step of the loan process. We did not experience any problems but if we did not respond to a step of the process immediately she would politely notify us that we had an email in our mail awaiting our action, which was a great help when you are busy. She was always available to us 24/7 & because of her expertise, we never had any questions. We never felt pressured, therefore would recommend Tala and Rocket Mortgage without reservation!Read MoreRead Less
Ann Jones
Ann Jones
551
Kept me well informed. Always pleasant and polite.
Robert Dowell Sr.
Robert Dowell Sr.
551
If you want a good banker can Tala she will help you with all the information and the best interests she can get you
Jason Grimm
Jason Grimm
551
Very friendly, easy to work with. Everything transitioned vary smoothly and communication was great !
Tammy Williams-Masters
Tammy Williams-Masters
551
Very professional and great response turnaround time
Jennifer Largent
Jennifer Largent
551
Tala is an exceptional loan expert and Rocket Mortgage is lucky to have her. She makes the refinance process seamless and she is always there to answer any questions you might have. She goes above and beyond to make sure you are comfortable and you understand each step in the process. No question was ever insignificant and either she or someone on her team were always there to make us feel as ...Tala is an exceptional loan expert and Rocket Mortgage is lucky to have her. She makes the refinance process seamless and she is always there to answer any questions you might have. She goes above and beyond to make sure you are comfortable and you understand each step in the process. No question was ever insignificant and either she or someone on her team were always there to make us feel as though our loan was a top priority. We refinanced before and never got the attention and support that Tala and her team provided. She is smart, caring and generous with her time. She has superior knowledge as a refi loan expert and I would be honored to give her name to friends and family who want to refinance. I definitely feel as though we made a lifelong friend. A huge thanks to Rocket Mortgage for hiring her she undeniably put the serve back in customer service. Thank you Tala for a fantastic experience you were truly a blessing in our lives.Read MoreRead Less
Cecil Brown
Cecil Brown
551
During my refinance to Rocket Mortgage, Tala made sure that I understood all the pros and cons and continued to maintain a connection with me throughout the process to assure that I was aware of VA and other requirements, necessary to complete a seamless transaction. She and her team made my experience very smooth.
Bob Rudderow
Bob Rudderow
551
personable and responsive. No pressure but comfortably persistent.
Maureen Cary
Maureen Cary
541
Tala was very professional and ensured that everything went smoothly
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