Very patient and helpful. Nothing but good experiences with Rocket Mortgage!
David Jones
David Jones
551
Ted was great! Ted and I initially communicated via online chat. We discussed my existing loan details and he said my rate was high and thinks he can do better. I was intrigued! My previous loan process with Rocket Mortgage was smooth and quick so figured, let's try it again. I know it's the nature of the industry to sell the loans but I want Rocket Mortgage to service my loan too. Hopefully ...Ted was great! Ted and I initially communicated via online chat. We discussed my existing loan details and he said my rate was high and thinks he can do better. I was intrigued! My previous loan process with Rocket Mortgage was smooth and quick so figured, let's try it again. I know it's the nature of the industry to sell the loans but I want Rocket Mortgage to service my loan too. Hopefully my loan will stay with Rocket Mortgage due to their awesome customer service- this makes the stars in my review. Ted provided all the contact info, walked me thru the process and next steps and when I contacted he followed-up with a response. I have read nothing but good reviews about Rocket Mortgage and I have experienced it! Keep up the good work and Thank you for your continued professionalism!Read MoreRead Less
Jacoby Atako
Jacoby Atako
551
Did a great job getting us the loan we wanted with less money than we thought it would cost. Exceptionally good problem solver and knows what he is doing. Thanks!
Krista Lamorgese
Krista Lamorgese
551
Excellent customer service. He was knowledgeable, friendly, and professional.
Sheila Saunders
Sheila Saunders
551
Ted was great to work with and I felt he followed up on my situation in a very timely manner
Jerrold Nichols
Jerrold Nichols
551
Great help, easily available.
Laura White
Laura White
551
Ted is very quick and inventive. He answers questions and makes adjustments to the loan to achieve the doable desires of the customer.
Annetta Sutton
Annetta Sutton
551
Working with Ted was exceptional. He is timely, professional, organized and follows through with everything he tells you. I rate him a 10.
Leslie Ray
Leslie Ray
541
Ted was great as a first contact for my recent Rocket Mortgage Rocket refi. He was friendly, knowledgeable and made the initial process very easy. The only thing Ted neglected to tell me is that there was a $500.00 charge that needed to be paid right away. I was just very surprised and think Ted should probably just give people a heads up from the get go, so there are no surprises. Other than ...Ted was great as a first contact for my recent Rocket Mortgage Rocket refi. He was friendly, knowledgeable and made the initial process very easy. The only thing Ted neglected to tell me is that there was a $500.00 charge that needed to be paid right away. I was just very surprised and think Ted should probably just give people a heads up from the get go, so there are no surprises. Other than that, my experience with Ted was great!Read MoreRead Less
Amy Robertson
Amy Robertson
551
My experience with Ted and Rocket Mortgage was the best. The process was east and anytime I had a question, Ted gave a super quick response and answered all my questions. Throughout the entire process there was great communication and I knew what was happening every step of the way. Thank you Ted!!
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