Mr. Fain was a pleasure to work with. He was very prompt with my many questions by phone and email. He made the usual tedious process sail through so easily. The Rocket Mortgage site was very easy to navigate. The 'To Do List' of needed documents was plain and simple. I received a response with each document sent immediately. It only took three weeks to process my RiFi. I was referred to ...Mr. Fain was a pleasure to work with. He was very prompt with my many questions by phone and email. He made the usual tedious process sail through so easily. The Rocket Mortgage site was very easy to navigate. The 'To Do List' of needed documents was plain and simple. I received a response with each document sent immediately. It only took three weeks to process my RiFi. I was referred to Mr. Fain and I highly refer him to you.Read MoreRead Less
Joanna Leonard
Joanna Leonard
551
Great experience with Thomas. He called to keep us updated on the progress of our loan.
Karlee Pilarski
Karlee Pilarski
551
Thomas was very efficient with my time which I greatly appreciated. Everything that he said would happen, happened. Perfectly professional but friendly. Thanks for a great experience!
Travis McKinney
Travis McKinney
551
I had a great experience working with Tom. He truly had my best interest in mind when he put my loan together by going above and beyond to qualify me for a program we didn't initially discuss. This allowed me to go from bring money to the closing table to actually getting money back at close! He was prompt with all communications with me and I would recommend anyone I know to work with him.
Kyle Bishop
Kyle Bishop
551
Everything was timely and efficient, as expected.
Sean Sucharski
Sean Sucharski
551
Great job! We could not be more happy!
Jena Renee
Jena Renee
551
I had a great experience with my refinance. Thomas was very professional and made an effort to contact me at the times I was available and made it very easy to get the process moving forward. There were no issues from application to closing. I was able to get in touch with Thomas whenever I had a question but did not feel overwhelmed with phone calls at the same time. The whole team assigned to ...I had a great experience with my refinance. Thomas was very professional and made an effort to contact me at the times I was available and made it very easy to get the process moving forward. There were no issues from application to closing. I was able to get in touch with Thomas whenever I had a question but did not feel overwhelmed with phone calls at the same time. The whole team assigned to my loan did a great job!Read MoreRead Less
Anthony Ron
Anthony Ron
551
Thomas was phenomenal to work with, twice. He took care of us when it was best for our schedules, and was constantly available for assistance. We never had a question about what next steps were next, or what we needed to do. Two thumbs up!
Mike Peck
Mike Peck
551
An AMAZING experience. I first contacted him a couple of months early to get pre-approved and he stuck with me and answered all of my questions through out the entire process. I'm referring everyone I can his way!
Barry Jensen
Barry Jensen
551
Thomas was a pleasure to work with. My only concern was with underlings (spell my name correctly once in a while, especially on documents and don't wait to the last minute then tell me you need something tomorrow when you could have asked for it two weeks ago). However When necessary Thomas stepped in and got things straightened out
Liz Shubitowski
Liz Shubitowski
551
Tom was very helpful in the whole process. He returned calls promptly and made our house buying experience memorable!
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