Tim Heuer

NMLS 1537613

Triple Crown Banker

Tim's Reviews

Adam Mcdonald
This is my second loan with Rocket Mortgage and once again I'm a satisfied customer. Tim was punctual and insightful, helping me figure out what my best options were. Highly recommended and will be contacting him again with future investment properties.
BL Dyson
Amazing!! Tim was always on top of things, had answers anytime I had questions, was always reachable even during evenings & weekends. Great overall exp
Mark Savage
Tim Heuer, from Rocket mortgage did an outstanding job throughout the loan process.He became my friend along the way always returned my calls on time . He mortgage team did a great job and were not discourage by the Texas home builders with their not so professional attitude. Many Thanks, Mark Savage
Patty Olcott Perkins
Explained every step of process. Responded to texts and messages promptly. Thank you Tim.
Colin Auld
Tim worked through all the details and kept us up to date on the process and progress wishing quicken/rocket. Would work wi him again for sure
Jay Senn
very professional and well informed. It was a pleasure to work with Tim and his team. I would recomend working with Tim again
Kathy Massing
COMPLETE nightmare. Team could not meet deadline for anything. Had to cancel movers for a move 1/2 way across the country because they could not meet a deadline given to them many months prior! If he puts Keya Chitty on the case, RUN!!! I submitted things to her 2-3 times before she could even find them in the system. Totally unorganized and has no idea what is going on. AVOID AVOID ...COMPLETE nightmare. Team could not meet deadline for anything. Had to cancel movers for a move 1/2 way across the country because they could not meet a deadline given to them many months prior! If he puts Keya Chitty on the case, RUN!!! I submitted things to her 2-3 times before she could even find them in the system. Totally unorganized and has no idea what is going on. AVOID AVOID AVOID!!!!! All he could say was "I am disappointed in my team." Yeah, that helped when I was vomiting constantly from the stress of dealing with this team.Read MoreRead Less
Tim Heuer
Reply from Tim Heuer:

Dear Kathy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Kathy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Amy Polk
He was very helpful and patient.
Dan Johns
I have nothing but good things to say about Tim. He was with us through every part of the process, even in underwriting. Tim is the reason I’d choose to work with Rocket Mortgage again. He was friendly, helpful, and responded immediately to any questions I had. I’d give him 6 stars if I could.
Tim Shannon
Tim was great to work with, I was totally amazed at how quickly the whole process went. From first contact to close in less than 3 weeks. Truly Rocket speed. I would highly recommend Tim and Rocket Mortgage.