Zak did a fantastic job working with me on my mortgage refinance! He always took time to chat on the phone and respond quickly to emails. He clearly described the rate and the process to me. I work in sales and customer service myself, so I know amazing sales and customer service when I see it. Zak definitely has what it takes. I would recommend him to any friends and family.
Wendy Honeycutt-Brown
Wendy Honeycutt-Brown
541
Zak was great the first day we spoke! After the first day we spoke he was hard to reach. I like to talk to people and not do all text messaging. I'm sure he is really busy and part of the time he was on vacation. I like for people to reach out in person if only to say hi and we are still working on your loan process.
Laura Roberts
Laura Roberts
551
Great refi experience using Zak. Transparent and very thorough. He was always there to answer any question I had about refinancing and made the whole process smooth and hassel free. I would use Zak again for any other refinancing need.
Doretha Thomas-Groover
Doretha Thomas-Groover
551
My experience with Zak being at the helm of the refinancing of my home was one of absolute ease. Zak told me what to expect; there were no hiccups, my confidence in him was well warranted. Zak is proficient in his knowledge as a little an specialist. I am a totally satisfied new family member of Rocket Loan.
Kathleen Valente
Kathleen Valente
551
Zak was great to work with. Professional, knowledgeable, prompt and made everything easy.
Nathan Sniffen
Nathan Sniffen
551
Zak is a hard worker. He really pressed on through our refinance process. It’s rare you see someone truly work towards your best interest anymore, and my wife and I agree, he really placed us on options that were practical and smart. I’ve already referred him to several of my business associates due to his diligence and genuine work ethic. Definitely one of the good guys!
Sonia Yaroch
Sonia Yaroch
551
Zak was easy to work with and provided great support through the process when I had questions. He directed me to the right people to talk to if i had questions related to closing etc.
Bob Nicholas
Bob Nicholas
551
Zak completed our refinance quickly without any issues. Truly professional!
Zak was an amazing loan officer from start to finish! He was very knowledgeable and a great listener! He was able to effortlessly give me all the information that I needed and was there every time I called him with a question! I would highly recommend him! He really made the whole experience easy and enjoyable if I can say that about applying for a refinance mortgage! Great job!
Steve Jones
Steve Jones
551
Zak kept me updated on the status of my loan process.
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