Zena was outstanding!! She made the process flow very smoothly; best ever for me and I've done a few. She knows the business and adds a personal touch to the refi experience. Can't say enough good things about Zena and the overall refinance team.
Joni Redwine
Joni Redwine
551
My husband and I lost our business which put us in a bad financial situation. Zena immediately found a way to help us get out of this situation! Zena was so knowledgeable and immediately made us feel so confident that everything was going to be ok. Zena made this so easy and would recommend her to anyone who needs financial help! Zena is awesome! Thanks Zena and Rocket Mortgage!
Dale Steffen
Dale Steffen
551
Zena was the kind of agent with whom anyone would appreciate working. She was knowledgeable, understood my loan needs immediately, and was able to explain every step of the process in terms in which I could easily identify and understand. Whenever I was connected to other agents and became frustrated with what I perceived as attitudes of 'I don't care, just do as I say and get this done', I ...Zena was the kind of agent with whom anyone would appreciate working. She was knowledgeable, understood my loan needs immediately, and was able to explain every step of the process in terms in which I could easily identify and understand. Whenever I was connected to other agents and became frustrated with what I perceived as attitudes of 'I don't care, just do as I say and get this done', I would request to speak with Zena. She was great! Thanks. Dale SteffenRead MoreRead Less
Judy Brice
Judy Brice
551
Zena was wonderful to work with on my refinance she was there for me through the whole process. Call me to see if everything was moving along also answered me right away when I called. I would recommend her to anyone who wants to refinance. I'd like to thank her and everybody involved in the process of the loan.
Gina Wimp
Gina Wimp
551
Zena was absolutely wonderful!!! She responded quickly to any of our questions, she was friendly, helpful, and highly efficient. I will definitely recommend working with her to other folks hoping to refinance through Rocket Mortgage.
Gilda Williams
Gilda Williams
551
It was such a delight to have Zena work as my loan processor! Every time we talked, she was informative, helpful, and enthusiastic. She kept me informed of what was involved in and required of each step and she just encouraged me to no end! I am soooo happy that Zena and I worked together and I thank her for all of her help.
Gerald Rodgers
Gerald Rodgers
551
great service, Zena helped me a lot. the very best service ,tops
Don Gibson
Don Gibson
551
I found Zena to be very easy to work with. She explained the process every step of the way and was not judgmental when issues came up.
the process was great and I thank Zena for all of her help.
Catherine Nash
Catherine Nash
551
Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my paperwork, she was there for me every step of the way with answers, and advising on every next step that needed to be done. For me, she was the face of Rocket Mortgage, which is saying a lot, because I am ...Zena was the best part of my refinancing! She was there personally every time I called, there in emails and text messages. She would never let the ball drop, even if I was a bit delayed in my paperwork, she was there for me every step of the way with answers, and advising on every next step that needed to be done. For me, she was the face of Rocket Mortgage, which is saying a lot, because I am extremely impressed with Rocket Mortgage and their quick turnaround. Zena said it could take as little as two weeks, and true to her word, - it did take only two weeks! I am so thrilled with her service - -I know that for the life of the loan!! - that I can call on her anytime and get her immediately on the end of the phone line! She did a great job!Read MoreRead Less
Charlie Watson
Charlie Watson
551
Zena did an excellent job in all aspects of my refinance. I was especially impressed with the speed of the process, less than two weeks from beginning to closing.
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