Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Angel Montesino
Hugh was great! The Underwriters on the other hand were pathetic. You guys seem to just hire anyone off the street with no experience. Instead of spending money on Super Bowl Ads maybe spend some money on people whom know what they’re doing. I was supposed to close on 02/26 but didn’t close until 3/3. As someone who has a job that I’m held to a higher standard, I planned ahead and made sure I had ...Hugh was great! The Underwriters on the other hand were pathetic. You guys seem to just hire anyone off the street with no experience. Instead of spending money on Super Bowl Ads maybe spend some money on people whom know what they’re doing. I was supposed to close on 02/26 but didn’t close until 3/3. As someone who has a job that I’m held to a higher standard, I planned ahead and made sure I had days off to be able to move in and do things that needed to be done. But since we closed late I was left scrambling to figure everything out. I’ll never recommend Rocket Mortgage to anyone and I deal with hundreds of people on a daily basis and I’ll make sure they stay clear of this company. If I didn’t ruffle some feathers at the end of this process nothing would’ve been done to close even somewhat on time.Now send me a survey about Kim Keezer because she’s getting the stars which she deserves which is 0. She loved to come up with excuses for the underwriters and was very belittling. But Hugh I hope you find a better company that values you, and your expertise. You deserve a better workplace that is better equipped. Thanks for everything.Read MoreRead Less
Dennis Sullivan
Timario is fantastic. Very happy with our experience as Timario is very knowledgeable and continued checking in throughout the entire process. Would recommend him to anyone going through the loan process. A+!
Bryan Clark
Chris was awesome start to finish. He had excellent communication and always kept me informed of the next steps required. The entire process was super smooth thanks to Chris.
Mitchell Carlson
Edgar crushed it. Checking in on weekends and throughout the process. Answering first time home owner questions with patience. All around 5 stars.
Stephanie Galloni
Jason is easy going, super helpful and patient! He made our transaction a breeze~ His whole team made us feel as though we were their only clients. I would recommend Jason and his team 1000 times over!
Dee French
Joseph was great to work with and very responsive. His processing/closing teammates were not so good.Lost documents, didn't update payoff, missed Insurance paid in full recent so charged about $8,000 extra at closing. Options given were to postpone closing (again) or get reimbursed. Rate was expiring so had to depend on others to reimburse. His team needs help!
Becky Pratt
Sarah was very knowledgeable. She answered all of my questions and went out of her way to make sure I understood everything through the entire process. I was worried about using a company located across the country, but I never felt like I wasn't able to reach her. It couldn't have been a smoother process even if she was located next door. I am so happy that we had Sarah to help get us into our ...Sarah was very knowledgeable. She answered all of my questions and went out of her way to make sure I understood everything through the entire process. I was worried about using a company located across the country, but I never felt like I wasn't able to reach her. It couldn't have been a smoother process even if she was located next door. I am so happy that we had Sarah to help get us into our dream home!Read MoreRead Less
thaddeus cellak
Knows how to get things done! Made taking out an HEL a breeze!
James Acosta
Tricia was awesome. She really has your back and helps with any questions you may have and explain how the process of buying a house works.
Gregg G
Scott was awesome ! From start to finish he kept things rolling and running smoothly. His communication and attention to the details was key. He always explained what was going and why during the whole loan process. The entire application procedure was simple and fast! We were fortunate to have Scott for this journey to secure funds for our house. We will definitely recommend Scott and Rocket ...Scott was awesome ! From start to finish he kept things rolling and running smoothly. His communication and attention to the details was key. He always explained what was going and why during the whole loan process. The entire application procedure was simple and fast! We were fortunate to have Scott for this journey to secure funds for our house. We will definitely recommend Scott and Rocket Mortgage.Read MoreRead Less