Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Candace Kemmerer
Scott was very efficient and fast! Pleased with everything
We were very happy with the service Rocket Mortgage and Heather provided. It was a simple and straightforward process with adequate communication along the way.
Although Michael interacts online, he has the personality of a community banker. He's highly attentive to customer needs and he manages the whole process efficiently from beginning to end. Moreover, he's a real mortgage finance pro. I worked in the finance world at one time and it's clear that Michael knows his stuff. Michael is the total package: service, knowledge, and he's a good man.
his likes his job because he did excelente job, he has the gift of patience, he helped me a lot to understand all the direction
Peg Marcotte
Scott was very easy to talk with on the phone in initiating the loan application. I truly appreciated that he stayed on with me to ensure each of the forms were properly completed and posted for the process to begin. I had one question I think as the loan was being processed and I reached out to Scott at that time. He was very prompt in getting back to me and addressed the question I had. ...Scott was very easy to talk with on the phone in initiating the loan application. I truly appreciated that he stayed on with me to ensure each of the forms were properly completed and posted for the process to begin. I had one question I think as the loan was being processed and I reached out to Scott at that time. He was very prompt in getting back to me and addressed the question I had. Even tho this is an online process, it was almost as good as having someone to go visit in person at a bank office - accessibility is important in this online world... Read MoreRead Less
Jennifer Jones
Lucas is AMAZEBALLS!! To make what could be an extremely long story as short as possible, I was more than pleased with my experience. I was terrified of the whole purchase process being a first time home buyer, now owner. I called Lucas up and he answered the phone (I was impressed). He let me know that he had some business to handle for someone else but assured me that he would call me back ...Lucas is AMAZEBALLS!! To make what could be an extremely long story as short as possible, I was more than pleased with my experience. I was terrified of the whole purchase process being a first time home buyer, now owner. I called Lucas up and he answered the phone (I was impressed). He let me know that he had some business to handle for someone else but assured me that he would call me back in about 30 minutes, which he did. The preapproval process took all of 15 minutes and we were off and running from there. He put me in touch with one of the most patient and knowledgeable realtors, Mandy Pajerski, who allowed me to ask all of the questions that I could come up with and see all of the houses that I wanted to see. Even when we hit a bit of a snag, Lucas reassured me that we would get things done…we did it!! Lucas was honest and upfront with me about everything concerning what he was doing and what I should expect. He kept me abreast of what was going on throughout each step of the process which I appreciated more than anything seeing as how it was my first major purchase. Even now, he still makes himself available to me for any questions or concerns that I may have. I would recommend Lucas to anyone that I know who is looking to become a homeowner or to refinance their current mortgage because I know that they would be in good hands.Read MoreRead Less
Justin was fantastic - super knowledgeable, always available by phone, text or email, and made the entire process of purchasing our home much easier.
Gordon took care of all my questions and concerns quickly and effectively. He made getting my home loan easy and quick. Don't know why anyone would want to go anywhere else but Rocket Mortgage-Loans.
Peggy Lacy
Gene was very knowledgeable, and I felt very comfortable with all the guidance he provided. Working with Rocket Mortgage and Gene was a fantastic experience. I would have refinanced sooner if I had realized how easy it could be.
Brad Spurlock
Kendale was excellent to work with. From the very start, we talked about loan programs and what was needed on our new construction. Even when I had questions during the loan process, he was able to answer the questions. By far, one of the best experiences I have ever encountered with a loan process. Congrats to Kendale and team.