Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Dominga Bustos
He was personable and answered questions appropriately. Open to multiple calls to alleviate concerns for the customers.
Dana DeHaven
Jeremy was very helpful. He answered questions before we had a chance to ask. He took the away the hesitation away from our transaction because of his financial experience. We would recommend him and Rocket Mortgage to our friends.
Chavo Alcazar
My wife and I had a loan with Rocket Mortgage before we refinanced. In the process of refinancing, Mario took my wife out of the loan without notifying me. I was under the impression that my wife and I were still going to be in the loan because Mario was asking me for all my wife's and my information. In the closing date we received separate packets for me and my wife to sign . I noticed that I...My wife and I had a loan with Rocket Mortgage before we refinanced. In the process of refinancing, Mario took my wife out of the loan without notifying me. I was under the impression that my wife and I were still going to be in the loan because Mario was asking me for all my wife's and my information. In the closing date we received separate packets for me and my wife to sign . I noticed that I was the only person required to be present . I asked the notary why was my wife not signing any papers. She said" She did not know " then I showed her the separate packet that I had received for my wife. The notary then said that might be the way Rocket Mortgage are doing their process. Yes , I know I shouldn't have signed the papers but like I said I was asked for all her information in the process so I thought everything was going to stay the same. I then called Mario and asked him why was my wife's name not on the loan. And the only answer I got from him was that it was better for the refinance . Which I am very disappointed for not being informed about this during the process. He also told me that the only thing we can do to fix this is to refinance again. That he was very sorry . All I have to say now that cannot do anything in my favor to fix this mistake is. Mario you might be very sorry but I am very disappointed about how you and Rocket Mortgage handled this process. If you or any person of Rocket Mortgage have any questions or wants to contact me , you have all my information.

Thank you ,
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Melanie Rogers
After a failed attempt with another Rocket Mortgage agent to refinance my home loan, Jack stepped in and gave me a great deal and worth my time and money to refinance. I was in process of contacting another company. Jack kept me informed every step of the way. I recently divorced and so this was a first for me dealing with this process. He was kind, understanding and not condescending at all. He ...After a failed attempt with another Rocket Mortgage agent to refinance my home loan, Jack stepped in and gave me a great deal and worth my time and money to refinance. I was in process of contacting another company. Jack kept me informed every step of the way. I recently divorced and so this was a first for me dealing with this process. He was kind, understanding and not condescending at all. He is the reason I chose to refinance with Rocket Mortgage. Thank you!Read MoreRead Less
Tara Gutierrez-alvarado
Gina is awesome to work with. She is so helpful and has a great attitude. I give her 10 stars...
Sheri Klein
She was easy to work with. She always had answers to my questions and always explained everything very well.
Monica Lewandowski
From first contact on, Merribeth exceeded my expectations! She went above and beyond to help and explain the home buying/borrowing process. She was never to busy to take my calls or answer any questions I had. I highly recommend her and thank her greatly for all her assistance.
Dianna Quinn-Acciaccarelli
Jeff Pullen was professional,acurate and always returned phone calls. He explained every step and made my loan process quick,smooth and worry free.
Alice Goldstone
Everything went so smoothly. My husband and I both work long days and having our refi happen so professionally was greatly appreciated.
Chris Truitt
Very helpful and great communication! Helped outline the process and there were no suprises. Very great for a first time homebuyer!