Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Dakota Ross
Sheree was great always willing to go above and beyond to help
J Piatt
My experience working with Ethan started off positively. He was enthusiastic and seemed eager to help, and he made an effort to build trust early on. However, I found myself having to repeat my situation each time we spoke, which made the process feel disjointed.

Communication also became difficult when phone calls stopped being returned and responses shifted to email only. I eventually had to ...My experience working with Ethan started off positively. He was enthusiastic and seemed eager to help, and he made an effort to build trust early on. However, I found myself having to repeat my situation each time we spoke, which made the process feel disjointed.

Communication also became difficult when phone calls stopped being returned and responses shifted to email only. I eventually had to reach out to others at Rocket Mortgage to get the assistance I needed.

Overall, the experience left me disappointed. I didn’t feel supported or heard, and the lack of follow‑through made the process more stressful than it needed to be. I’m looking forward to paying off this loan and will likely explore other lenders in the future.Read MoreRead Less
Ethan Andres
Reply from Ethan Andres:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout the process. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Devon
Hannah was amazing to work with. She made everything so easy and stress free. Highly recommend!!
Jazz
Jeff was very informative and answered my questions and concerns I had.
Henrietta Thies
Darr was the best. Always professional and pleasant. Very responsive when I had question or would direct me to where I can go to get my questions answered.
Mark Peniuk
Jalen was excellent throughout the entire loan process. He is personable, knowledgeable, and extremely helpful. Because of his financial knowledge he literally saved me from a disaster. He is the best in my opinion.
Julia Curry
Branden was fantastic to work with from start to finish. His communication was consistent, proactive, and professional throughout the entire transaction. Our clients felt confident and supported every step of the way.

As a real estate professional, people like him are truly a delight to collaborate with. I would absolutely work with him again.
Steve Schlueter
Bianka is just plain awesome. She went above and beyond even helping me while at home. I couldn’t ask for more. My loan encountered a few unexpected twists, she handled everything like a true professional and everything went smooth and quick. Thank you so much for all the extra efforts. I am very fortunate to receive your services.
Leighann Leckey
Jalen did a great job. He addressed all my concerns and returned my emails and phone calls quickly. Thanks for everything!
Larry Angelini
Jodie was great. Everything got done and completed in time. Excellent agent!