Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ann Sanders
Harrison is awesome! He is friendly, professional, knowledgeable, extremely efficient and made the whole refinance process painless. Thank you!
Ron Arold
Happy with the mortgage except for two reasons. Too many changes before closing, and closing took too long.
Craig Ford
Reply from Craig Ford:

Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we ...Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we close on. I know that you have been in contact with our Client Relations Senior Research team in regard to those changes. We were able to implement a resolution prior to the closing of your loan. Again, thank you for the feedback and allowing me the opportunity to help you with your refinance, it truly was a pleasure. If there is anything else we can do to assist, please always know that your Rocket Mortgage family is just a phone call or email away, and we are always happy to help.Read MoreRead Less

Jobani Gomez
He was great to deal with. Willing to work with me. Not pushy at all.
Leslie McClain
Michael was very patient and awesome. Even though I had to work through Schwab in the end, he helped to make the transition painless.
Brian Grev
Our experience with David was fantastic. He was professional, informative and very responsive. A real pleasure to deal with.
Susan Myers
Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't...Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't happen because he could only find comperable sales for $171,000 and $116,000. The reality is that the house next door and directly across the street, both identical floor plans to mine, sold within the last three month for $184,000 and $186,000 respectively. When informed him of this over the phone his reply was "oh really", "yes really". I understand that everyone has quotas to meet and it's not always easy. However this is the third time that Rocket Mortgage has solicited my refinance business only to find not enough equity in the home to proceed. My problem with all of this is that Rocket Mortgage has my mortgage balance and the ability to look up comperable sales, and somehow no policy excists that requires anyone to do the work before the phone call is made. Read MoreRead Less
Alex Zeoli
Reply from Alex Zeoli:

Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on ...Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on always watching our serviced client’s loans; always looking for any opportunity to lower their rate, payment, or help consolidate other debts. After our conversation, I was a little worried about proceeding with your loan after I reviewed data on previous sales in your area. I would never want to put a loan into process that I was not confident was going to close. Since we already service your loan and had a majority of the needed information on file, I can see how you felt frustrated after speaking with us three times and we weren’t able to find a new loan solution. My Client Relations team is digging into this concern to see how we can improve our process of engaging with our serviced clients. Again, thank you for reaching out. We appreciate this feedback as it helps us grow and get better. If you ever have any questions about your loan please always know that your Rocket Mortgage Family is always here to assist.Read MoreRead Less

Robin Osborne
Jacob was very helpful throughout the entire process. He spoke with me like he was a personal friend. He anticipated my questions before I asked them. He knew exactly where I was in the process and guided me the whole way. I am very pleased with the whole process.
Paula Vasquez
Chris was awesome! He knew the answers to all my questions and made the process very smooth. I Did not expect to close so soon, and with zero stress! Highly recommended!
Susan Kilby
Sarah was very upbeat from my first phone call. She seemed excited for me and answered all my questions. Sarah is friendly, prompt and knowledgeable. She delivered excellent customer service and she is an asset to your company.
Reyes Galvan
I highly recommend working with Ben because, while other mortgage bankers or loan officers spent their time telling me about how their rates are better or how their competitors aren’t as easy to deal with, Ben focused on the needs of my family and me, even before he knew I had a family and a baby on the way. He is not only quick and responsive but also willing to find solutions and work things ...I highly recommend working with Ben because, while other mortgage bankers or loan officers spent their time telling me about how their rates are better or how their competitors aren’t as easy to deal with, Ben focused on the needs of my family and me, even before he knew I had a family and a baby on the way. He is not only quick and responsive but also willing to find solutions and work things out. I appreciate that kind of forethought and consideration, and I’m sure you will, too.Read MoreRead Less