Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Patricia Yeo
I would like to take time to thank some wonderful people that have worked with my husband and me on our loan consolidation through Rocket Mortgage. Cass Strizynski who kept us informed on everything that was going on behind the scenes, Austin Davis and Jorge Mendez for making this loan possible and Kelli Britz for her role in this matter. All of you at Rocket Mortgage have been wonderful to work ...I would like to take time to thank some wonderful people that have worked with my husband and me on our loan consolidation through Rocket Mortgage. Cass Strizynski who kept us informed on everything that was going on behind the scenes, Austin Davis and Jorge Mendez for making this loan possible and Kelli Britz for her role in this matter. All of you at Rocket Mortgage have been wonderful to work with. The speed and accuracy of all the paper work went very smoothly all the way down to the closing that took place in our home.

I would like to shed some light on what started this in the first place. We were drowning is debt as many in the USA are. We just could not get ahead finically. We had seen on TV and social media about consolidating all of high interest payment into one monthly payment. My husband decided to see what it entailed, after selecting an option on his smart phone and clicking the button he hung up and waited for a contact to be made. One minute passed and the phone started ringing and the first caller was Cass Strizynske with Rocket Mortgage. So began the process. He took all of our information and said he would get back with us. When he called us back with the information, he informed us that we could cut our payment for the month for over half of what we were paying by consolidating, I told him that I had always heard “if it sounds too good to be true it probably was”. After he explained everything and we saw it on paper (e-mail) … he had our attention.

We were given a date for our appraisal (One of our debts was our home loan) but when the appraisal came back for a FHA loan we were to make some adjustment on the home before it was to pass the inspection. We live in a ¾ earth contact home and it is very economical home as far as heating and cooling. The wall are made of 8” thick concrete and the windows in the bedrooms are small and just below the ceiling and are built into the concrete. We were told that to pass FHA we needed to put in windows that were 44” from the floor and they needed to be 5’ wide and window wells to go with the windows, for egress in case of fire. It was to be Major renovation of our home just to put more burden on an already financial problem. We thought all was lost and all of the information was very discouraging. After making calls to Rocket Mortgage and speaking to several people in their office and explaining to them why it was not feasible to do that type of renovation they came back with a conventional loan that worked for us. They went above and beyond what we expected of them.

We now have a loan with a fixed interest for the length of it, with payments lower than our house and car put together, let alone the cards that was paid off. There is finally light at the end of the tunnel thanks to the wonderful people at Rocket Mortgage and I would highly recommend this to anyone to that is drowning in debt.

A special Thanks to Cass Strzyski for keeping me sane during this process. Any time I called to ask questions if he did not know the answer he would get me in touch with someone who did. He was wonderful to work with and my husband and I are very pleased.
While all of this was going on our nanny goat gave birth to 4 babies and one was very deformed, after working with him for 36 hours he passed away (we are very close to our animals and I for one took his passing very hard) the other 3 babies are doing well and growing fast. We live in the country and have raise many orphaned animals, and we feed all of the raccoon’s (sometimes feeding as many as 20) foxes and deer that come to call.
A very heart felt Thank to all who made this possible.

The Yeo’s
Patricia and Donald
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Sonja Leach
I can't thank Michael enough for his kindness, compassion, and patience with me during this recent transaction. I question and scrutinize everything and this refinancing came at a chaotic time in my life. He was incredibly patient and explained everything in depth. He even went the extra mile to ensure I was comfortable and confident with my decision. That is what I consider excellent customer ...I can't thank Michael enough for his kindness, compassion, and patience with me during this recent transaction. I question and scrutinize everything and this refinancing came at a chaotic time in my life. He was incredibly patient and explained everything in depth. He even went the extra mile to ensure I was comfortable and confident with my decision. That is what I consider excellent customer service. I also consider Michael a friend for life. Read MoreRead Less
Cheri Bug
Couldn't ask for a more professional, patient and tolerant individual. We were literally on the phone the majority of the day due to our slow computer, we even had phone lunch together, lol. He is an employee
you need to hang on to. Being from Ohio was a bonus!
Alejandro Perales
Very knowledgeable and professional. Mr. Kunal is also very efficient at what he does and gives you straight forward answers.
Jet Bit
Chris ! thank you for guiding us throughout the whole loan refinance process ,
thanks for your patience with me and taking the time to go over things twice
I had a good feeling that things were being handled correctly, and that helped put me at ease.

thanks
Jack
Ana Arzate-Artime
Isaac was extremely helpful and patient!
Nancy Santigate
Mike was extremely professional knew exactly what he was doing and guided us through refinancing our home with no problems I would go back to Mike if I needed to refinance my home in a second
Nancy Santigate
Amanda Wilson
I wanted to send some feedback about my experience with Ali's direct report, Marcus. I do not often write reviews, so I am writing this in hopes that this will be seen, and forwarded to his colleagues as an example of how putting in the time to be friendly and responsive really makes a huge difference for the end user.



I started with Rocket Mortgage, against the advice of almost everyone I spoke...
I wanted to send some feedback about my experience with Ali's direct report, Marcus. I do not often write reviews, so I am writing this in hopes that this will be seen, and forwarded to his colleagues as an example of how putting in the time to be friendly and responsive really makes a huge difference for the end user.



I started with Rocket Mortgage, against the advice of almost everyone I spoke with, and Marcus was very responsive. For this reason, when I went under contract on a home in Panacea, Fl. I decided to stay with Rocket Mortgage, as Marcus seemed to make the process seamless. My realtor was very weary of my decision, due to some past experiences she had working with Rocket Mortgage. However, the process went more smoothly than I could have imagined, and both Marcus and Monica were fantastic. We made it to closing day with no problems! We packed, and were ready for our new home and next adventure.

Sadly, on the way to closing, I received a call that made my heart drop. Our soon to be home, where we were so happy to be, had burned to the ground the night before. As horrible as this was, Marcus was not only respectful of the emotional grief that I was feeling at the time, but was kind and ready to assist me once I started the house hunt again.

This experience with Rocket Mortgage not only changed my opinion of working with a large company, but also completely changed the opinion of my realtor too. Once we started looking at other homes, she even mentioned how great this team was and made the process a breeze. She now has a great opinion of working with Rocket Mortgage, and with all of her clients on a day to day basis, this really impacts business as a whole, even for a large company.

We are now under contract for another home, and have enjoyed working with Marcus again. We have thus far received the same high level of service, and I would now recommend Rocket Mortgage to anyone searching for a home.


Please ensure that Marcus and Monica receive recognition for their contributions to Rocket Mortgage as a whole. This is what makes a customer success story.
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Karen Manning Stevens Real Estate Professional
Ryan was great to work with! He stayed on top of everything and went out of his way to call me to keep me informed. He also found some great extras for my client.
Janet Dove
Chad was very professional and extremely helpful through our interactions!!! I would highly recommend working with him!!! Chad Explained everything so I could understand the process. Thanks so much!!!!