Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

George Casey
Sarah was a delight to work with! Sweet, friendly and efficient! She was always available and made the whole process completely painless! All questions were immediately and completely addressed and she was always got back to us promply to answer any questions... EVEN ON WEEKENDS! AWESOME EXPERIENCE!
Samantha Jewell
Aarons did an amazing job. He was always available and eager to help. He was knowledgeable and great about keeping me informed.
Thomas Studer
Joh Binns was excellent in the support he provided regarding my new home purchase and loan closing. I would highly recommend Jon to all.
Lloyd Anthony
JD is on top of his game. He always finds time to respond quickly and is very helpful. Wonderful personality, and a pleasure to do business with.
Judy Gibson
Jeremy was very helpful, walked me thru the whole refinacing process step by step.
Theresa Rivera
First I'd like to say I was petrified of refinancing, the Rocket Mortgage team were just wonderful, Natalie was helpful with any questions or concerns I had, directed me to different solutions for my situation.
Ann Sanders
Harrison is awesome! He is friendly, professional, knowledgeable, extremely efficient and made the whole refinance process painless. Thank you!
Ron Arold
Happy with the mortgage except for two reasons. Too many changes before closing, and closing took too long.
Craig Ford
Reply from Craig Ford:

Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we ...Hi Ron,
Thank you for taking the time to review your experience working with me and Rocket Mortgage on your recent refinance. I am sorry to hear that throughout your loan process there were some unexpected changes. Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we close on. I know that you have been in contact with our Client Relations Senior Research team in regard to those changes. We were able to implement a resolution prior to the closing of your loan. Again, thank you for the feedback and allowing me the opportunity to help you with your refinance, it truly was a pleasure. If there is anything else we can do to assist, please always know that your Rocket Mortgage family is just a phone call or email away, and we are always happy to help.Read MoreRead Less

Jobani Gomez
He was great to deal with. Willing to work with me. Not pushy at all.
Leslie McClain
Michael was very patient and awesome. Even though I had to work through Schwab in the end, he helped to make the transition painless.