Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Hal Shearer
Matt was great to work with; always punctual, quick to respond and kept us to task. Matt made the entire process painless and I would highly recommend his services! This is the fastest and most friendly refinance we've ever gone through.
Jan Hollingsworth
I see the interest rates have dropped since you locked me in at a higher rate. how is this fail
Michelle Palumbo
Reply from Michelle Palumbo:

Hi Jan! First of all, congratulations on your upcoming closing, it looks like we’re closing right on time. At the time of application, I make it a point to ask all of my clients whether they prefer to lock their rate and take the savings off the table or gamble with the market by floating. It looks like we made a decision to lock in at the time of application, which is actually a good thing. The ...Hi Jan! First of all, congratulations on your upcoming closing, it looks like we’re closing right on time. At the time of application, I make it a point to ask all of my clients whether they prefer to lock their rate and take the savings off the table or gamble with the market by floating. It looks like we made a decision to lock in at the time of application, which is actually a good thing. The 10 year treasury is up 10 basis points from your initial lock date, which means rates are actually higher from when you locked in. Now that you’re a part of the Rocket Mortgage Family, you are also enrolled in our loan tracking system, which will ensure your financing is the most optimal spot for the life of the loan. Congratulations again on your new property!Read MoreRead Less

Timothy Robertson
Tom was great and a helping hand. He helped guide me on the process
Donna Powers
Great working with Jill. Jill was very informative and helpful.
Bill Blankenship
Overall a very good experience. Very complete discussions and instructions. I had an unusual situation refinancing my snowbird condo while I was enroute between the summer home and the winter condo, and only one hiccup occurred, in terms of where some documents were sent. But that was a minor issue and got promptly corrected, and it was done in a different department than Christine. I would ...Overall a very good experience. Very complete discussions and instructions. I had an unusual situation refinancing my snowbird condo while I was enroute between the summer home and the winter condo, and only one hiccup occurred, in terms of where some documents were sent. But that was a minor issue and got promptly corrected, and it was done in a different department than Christine. I would recommend her to others.Read MoreRead Less
Alberto Vidal
Lisa was wonderful and never in a rush to answer any of my questions. She is very professional and kept me updated with the mortgage process. She handled three separate loans for me and all were processes simultaneously. She is the best and I would not hesitate to use her again. Thank you Lisa you're GREAT. :-)
Steve Arnold
Tony, thank you for making this refinance simple and easy! I would refer you to anybody i know looking to do the same. I really could not believe how easy this process went, and with your team helping out we got this done in no time at all. Thank you for the very professional way you handled my loan and if i ever have to make another transaction as such i have got you in my contacts as my ...Tony, thank you for making this refinance simple and easy! I would refer you to anybody i know looking to do the same. I really could not believe how easy this process went, and with your team helping out we got this done in no time at all. Thank you for the very professional way you handled my loan and if i ever have to make another transaction as such i have got you in my contacts as my personal loan specialist with a maximum of a 5 star rating. Thank you again and if i here of anyone i will be sure to mention your name and phone number......Read MoreRead Less
Leon Halbert
We never thought of refinancing our loan online and we were a little nervous about the process. We recently closed a refinancing FHA loan with Rocket Mortgage. From the first call with Cass Strzynski, we knew that we were in good hands. Cass was very friendly, knowledgeable and explained the process to us very well. He managed our loan with professionalism and was always available to address any ...We never thought of refinancing our loan online and we were a little nervous about the process. We recently closed a refinancing FHA loan with Rocket Mortgage. From the first call with Cass Strzynski, we knew that we were in good hands. Cass was very friendly, knowledgeable and explained the process to us very well. He managed our loan with professionalism and was always available to address any concerns that we had, even after hours and on weekends. He, his teammate Brittany Hobbs, along with the Rocket Mortgage website made this process very easy for us and we closed in just 26 days from initial contact. We are very pleased with how we were treated and we will definitely recommend Rocket Mortgage and Cass Strzynski to our friends and family.Read MoreRead Less
Eric Moreno Real Estate Professional
Working with Michelle was not only a great experience for myself, but also for my clients. I have already referred another one of my clients to her.
Kirsten Heald
This was my second house purchase and after the first I swore I would never do it again. Mike Brennan and the Rocket Mortgage team changed my thinking. Mike was knowledgeable, patient and available 24/7. If he wasn’t calling me with updates, handling one of my “freakin out” moments then he was saving me money with all the credits and discounts he could find. Mike became more than a mortgage guy,...This was my second house purchase and after the first I swore I would never do it again. Mike Brennan and the Rocket Mortgage team changed my thinking. Mike was knowledgeable, patient and available 24/7. If he wasn’t calling me with updates, handling one of my “freakin out” moments then he was saving me money with all the credits and discounts he could find. Mike became more than a mortgage guy, he became someone I trusted my money and my future. The online My Rocket Mortgage is so easy. Upload and you are done, nothing at all like the nightmare of my previous purchase. I feel like I did so little in this process, Mike and his team handled everything. This could not have been a better experience and I will certainly tell anyone I know who is in the market to call Mike..... Thanks Mike!Read MoreRead Less