Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Dee Miles
Saad was great to work with! Thanks for all your help!
Laura Graybill
Kiyah was amazing to work with! Very professional and knowledgeable! He took the time to ensure that I understood the process. I will definitely recommend Kiyah and Rocket Mortgage to anyone looking to buy a new home or refinance!
Robert Graham
Adam and Team worked diligently to get us to a quick close. Easy process and great communication!
Julie Pratt LeFevre
Fantastic experience with Joe. Next level customer service for sure. Thank you, Joe!
Prairie Goat
Enjoyed work with Elizabeth, she was a pleasure to work with and went above and beyond when we needed to make adjustments over the weekend for a competitive bid on a house. Worked with a couple different banks throughout the process but Elizabeth was the best I worked with.
Jane Butler
It is my utmost pleasure to recommend Steve if you are looking to refinance. He was patient, knowledgeable, and professional. My experience was quick and I am very pleased with the outcome that Steve guided me through.
Nate Gregory
Quick easy process thanks
Dalena Baker
nitially, the loan expert was helpful, informative, and responsive, which gave me confidence moving forward. Unfortunately, once the loan process was underway, communication became inconsistent. Responses frequently took days, questions were not fully addressed, and turnaround time stretched to several hours even toward closing. After the loan closed, there was no follow‑up at all. The early ...nitially, the loan expert was helpful, informative, and responsive, which gave me confidence moving forward. Unfortunately, once the loan process was underway, communication became inconsistent. Responses frequently took days, questions were not fully addressed, and turnaround time stretched to several hours even toward closing. After the loan closed, there was no follow‑up at all. The early experience was positive, but the lack of communication during the critical stages made the process frustrating.Read MoreRead Less
Collan Jasien
Reply from Collan Jasien:

Dear Dalena,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Dalena,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jack Grogan
Tyson was very professional, friendly, and helpful through the closing process.
Leta Vega
Joe was great to work with! He was always available, professional, and knowledgeable. I would highly recommend Joe for your next home purchase.