Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Steven Glazer
Joe Spicuzza of Rocket Mortgage (through Charles Schwab) refinanced our FHA mortgage to a lower monthly payment without PMI. He is by far one of the most helpful, accommodating loan officers I have ever worked with. He also anticipates and solves virtually any problem that might arise, even my wife the bill-payer's preference for paying the monthly payment by check rather than by automatic ...Joe Spicuzza of Rocket Mortgage (through Charles Schwab) refinanced our FHA mortgage to a lower monthly payment without PMI. He is by far one of the most helpful, accommodating loan officers I have ever worked with. He also anticipates and solves virtually any problem that might arise, even my wife the bill-payer's preference for paying the monthly payment by check rather than by automatic transfer! The application process and closing went remarkably smoothly and all costs came out either as estimated or lower. I would strongly recommend Joe to anyone seeking to refinance.Read MoreRead Less
Ian Keith
I was thrilled by my experience with Jay. No question was trivial, no time was too late or inconvenient for him, and most importantly he was not afraid to tell me when he knew the answer or needed to do more research before answering. There was not a single issue that I had with Jay where he ended up being wrong or causing any inconvenience for me. Two thumbs up
Rebeca Rodriguez
This was my 1st time buying a home and James made the experience very pleasant. I really enjoyed working with him. He explained the process very well and everything went smooth.
Donald Brazier
I had a choice of Institutions to refinance our home. After contacting four of such, I choose Rocket Mortgage and contacted Ron McRae. The initial process was speedy, but so much documentation was required, the process slowed towards the end. Ron always kept us informed as the loan proceeded along. After closing, I was told this loan closed in record breaking time, as it took others longer. I...I had a choice of Institutions to refinance our home. After contacting four of such, I choose Rocket Mortgage and contacted Ron McRae. The initial process was speedy, but so much documentation was required, the process slowed towards the end. Ron always kept us informed as the loan proceeded along. After closing, I was told this loan closed in record breaking time, as it took others longer. I appreciate the time and effort Ron and his team members put into this refinance. If we had to do it all over again, our choice would be the same.Read MoreRead Less
Joann Christopher
Great job,a little bit confused at first but Richard and Shantel made a easy team to set me on a solid decision to a better loan and I am Grateful.Top of the Hat job with helping my daughter and her family as well .
Great Job
Phil Roberts
While Joe is accessible and responsive, he is not well supported by technology (numerous glitches), combersome (and sometimes duplicative) processes, and poor communications between his support staff. However, without exception, the Rocket Mortgage people are sincere, knowledgeable, and want to do the best for their customers. We have refinanced with Rocket Mortgage three times now, and will come ...While Joe is accessible and responsive, he is not well supported by technology (numerous glitches), combersome (and sometimes duplicative) processes, and poor communications between his support staff. However, without exception, the Rocket Mortgage people are sincere, knowledgeable, and want to do the best for their customers. We have refinanced with Rocket Mortgage three times now, and will come back if the occasion requires.Read MoreRead Less
Hilary Jumbeck Brown
Great to work with, very informative
Keith Ward
Very professional and courteous.
Kathy Friddle
Seth was very patient, professional and a pleasure to talk with. I appreciate all that he did keeping check on us and getting our loan processed quickly. Thanks so much
Allison Preston
Brian was very professional and helpful throughout the process from the beginning to the end. We had some challenges with one of the creditor for a subordination process, but other than that we were able to address the situation. He shows that he truly cares about the consumers.