Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Richard Rogers
I don't give out 5 stars often. Lucas did an exceptional job helping me and guiding me through the mortgage process. Lucas knew everything about the process and clearly and concisely explained each step along the way. Lucas was proactive in letting me know what the next steps were, every step of teh way, what to expect, and what I needed to do to prepare. Having bought two homes in the past, ...I don't give out 5 stars often. Lucas did an exceptional job helping me and guiding me through the mortgage process. Lucas knew everything about the process and clearly and concisely explained each step along the way. Lucas was proactive in letting me know what the next steps were, every step of teh way, what to expect, and what I needed to do to prepare. Having bought two homes in the past, this was, by far the easiest of them all. Good customer service seems to be a lost skill, but not with Lucas. Read MoreRead Less
Joseph Panetta
Joe was very knowledgeable, courteous, available and expeditious. We enjoyed working with him.
Hugh Benson
Persistant, thorough and provided the sense of urgency I needed to push the refinance process I needed along, so I could take advantage of the rates being offered.
Understood my needs and answered all the questions I had, which is proving to be right on as we've finished the process and are now into the early stages of the mortgage.
Grace Esposito
Jake was the first person we spoke with at Rocket Mortgage. He steered us through the process, keeping us at ease with his professional yet approachable manner.
Ann Garry
Start to finish, Bill was an amazing person to work with during the loan process. He helped to make the process unbelievably easy and smooth. I was able to call him frequently with questions regarding the online forms that needed to be completed and he was always available and ready to help. When I first decided to look into refinancing my mortgage, I was dreading the process. I am ...Start to finish, Bill was an amazing person to work with during the loan process. He helped to make the process unbelievably easy and smooth. I was able to call him frequently with questions regarding the online forms that needed to be completed and he was always available and ready to help. When I first decided to look into refinancing my mortgage, I was dreading the process. I am uncomfortable with exposing my private information to strangers, but Bill put me at ease and really made me feel comfortable. I would highly recommend Bill to any prospective client looking to refinance.Read MoreRead Less
Randi Conway
Our experience with Rocket Mortgage was exceptional. They were responsive and accurate. Our closing went off as scheduled and without any surprises. Tracy Rice, in particular, was wonderful. We were able to reach her outside of standard business hours to work through a number of different downpayment/monthly payment scenarios to judge the best options for us. She was patient and thorough. I ...Our experience with Rocket Mortgage was exceptional. They were responsive and accurate. Our closing went off as scheduled and without any surprises. Tracy Rice, in particular, was wonderful. We were able to reach her outside of standard business hours to work through a number of different downpayment/monthly payment scenarios to judge the best options for us. She was patient and thorough. I would highly recommend.Read MoreRead Less
Dave Minnich
Ben was a star. I had very special circumstances with my refinance and he handled it like a champ. I threw him curve balls, unintentionally, but he still pulled it all together and we got to closing with ease on my part. Thanks Ben for the great service. I look forward to always being a Rocket Mortgage customer because of you and your team!
Paola Asensio
Thomas was very informative and professional throughout the entire loan process. He was able to answer all of my questions and returned my calls in a timely manner. He is a true representative of the seamless Rocket Mortgage process. I am extremely satisfied with Thomas' customer service and Rocket Mortgage overall. I highly recommend their services for anyone's mortgage needs. :)
Eileen Munyon
Great experience. Well informed,professional but personable. Answered all my questions and concerns quickly. Great asset to your team
Kathy Lamb Taylor-White
Larry was very helpful throughout the entire process. He always responded promptly and kept us informed of what to expect.