Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Nick Erisman
My loan officer, Joseph with rocket mortgage took the time to explain everything in detail, answer all of my questions, and make sure I felt confident every step of the way.
Judi Murphy
Dane was very professional, informative and responsive. Dane made the application-to closing process easy. Whatever question I had, he had a full explanation. I felt very confident having Dane working with me.
Stephen Gogulski
Started the loan process off great but once I initiated the loan online he ghosted me. I reached out several times only to be sent automated messages stating he was busy, on vacation, or unavailable. During closing he was contacted due to a discrepancy in the contract. He didn't wish to speak to me at the time but I was told he'd call back that day. As expected, I never received a call. His entire...Started the loan process off great but once I initiated the loan online he ghosted me. I reached out several times only to be sent automated messages stating he was busy, on vacation, or unavailable. During closing he was contacted due to a discrepancy in the contract. He didn't wish to speak to me at the time but I was told he'd call back that day. As expected, I never received a call. His entire efforts were only with starting the loan process. After that, nothing else mattered.Read MoreRead Less
Zachary Pasko
Reply from Zachary Pasko:

Dear Stephen,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if ...Dear Stephen,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Jack Parkin
Tracie was excellent and very helpful with explain the mortgage process! I would recommend her to anyone!
Jaymond Mead
I would recommend Hank to anyone.

Hank seemed very professional, personable, knowledgeable, and patient with me.

Hank was able to answer all of my questions and concerns. He made every step easy to understand and know what to expect.

I was very pleased with the entire process.
Curtiss Hancock
Very helpful and professional would recommend to anyone!
Bruce Son
Letrusia is so awesome at her job, very very knowledgeable and great person to talk to! She took the time to work with my family to get the loan we needed to get our dream house! Very special person and very helpful to my family! The woman is hard working no nonsense person she went to the moon and back for my family!!! I AM VERY GRATEFUL FOR ALL SHE HAS DONE!!!!!!!!
George S
Evan made things easy. Thank you, Evan!
Brian G
Angela was amazing to work with. Business aside, she was very personable and genuinely cared about my moving experience. She always answered correspondence in a more than timely manner which matters when juggling so many aspects of a move. I felt Angela was always there for me. Thanks, Angela. And the cats are finally adjusting to the trauma of a major move. :)
Ron Enriquez
Jeff knocked it out of the park. Not push, he listens and offers solutions based on the questions. I enjoy Rocket since 2020. Fast processing of the paperwork. They have made the process even faster. No high pressure tactics, just good service. Thank you so much. Ron E