Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ron Enriquez
Jeff knocked it out of the park. Not push, he listens and offers solutions based on the questions. I enjoy Rocket since 2020. Fast processing of the paperwork. They have made the process even faster. No high pressure tactics, just good service. Thank you so much. Ron E
William Turner
Sheyleen tried to help us but her, her boss, and the Rocket team in general seemed ignorant of the bridge loan process and the various regulations involved. Our closing date had to be extended twice and there was a general lack of communication between the different departments. It was very stressful and a generally unpleasant experience.
Sheyleen Muro
Reply from Sheyleen Muro:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally ...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the future.Read MoreRead Less

Tom
Laura made my first time buying a home easy and stress free. They are extremely knowledgeable on all aspects, quick to reply, and just plain friendly! Couldn’t recommend her enough!
Alethea Cicero-Brown
Thanks Bruce for choosing the right product that was best for us. Bruce promised that our refinancing would be a smooth process and he delivered! Rocket Mortgage is the best!
J Dillashaw
Tomas was the best insuring we understood everything we needed to do . Our loan application and closing was as stress free as we had ever had. He anticipated our needs and always followed up as promised. His support team was a reflection of his efficiency too.
Anthony Smieska
Tyler was fantastic throughout the entire process. As first-time homebuyers, we had many questions, and he was always prompt and thorough in answering each one. We would highly recommend him to anyone!
Monique LeGrant
If you are looking for a Loan with Rocket Mortgage, you want Ashlee as your agent. She explained my loan with excellence. You rock Ashlee!
Rina Kacker
Heather is a knowledgeable and highly experienced loan officer with experience with all types of clients and various income situations. She advised us and navigated the process with us patiently and we got a good rate and the process went smooth. Would highly recommend her !
Lorrie DiLucente
very helpful and took time to explain the refinance process
Todd Rowan
Jeff was awesome!!! On top of everything!!!