Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Lynda Gattozzi
Matt was the best. He was always available and had the answers to all of our questions. He was the ultimate professional while being personable at the same time. I would recommend him to anyone considering a refi or first-time home loan.
Francine Brown
Gordon, we closed last and this had to be the easiest refinance I've ever gone through. For us this was a stress free process. I would definitely recommend you when anyone asks 100%
Thank you
Francine & Brian Brown
Mark Felix
Thank you Meri for helping us out on refinancing our home your professional experience in answering
all our questions was very understanding how you explained the refinancing system to us we appreciate
all your hard work and persistence in securing our loan. We have no problem referring you to some of our friends who may need to purchase or refinance their loan thanks again.
Mary Galena Prange
Lisa really helped to make the experience much more simple and less scary on line.
Luis Garcia
Jacob was very helpful and worked with us to get the best deal he could find. He kept in touch with us all the way to the closing date to be sure that everything was going as planned.
Carolyn Lee
Great phone experience today speaking with Tom! I called Rocket Mortgage today after receiving a letter from my mortgage holder informing me that I have an Adjustable Rate Mortgage loan and my loan rate was going up an would go up every six months! I never signed up for an ARM loan, but because my loan was sold to another lender apparently my loan was changed from a fixed loan to ARM loan of ...Great phone experience today speaking with Tom! I called Rocket Mortgage today after receiving a letter from my mortgage holder informing me that I have an Adjustable Rate Mortgage loan and my loan rate was going up an would go up every six months! I never signed up for an ARM loan, but because my loan was sold to another lender apparently my loan was changed from a fixed loan to ARM loan of which I was unaware.

I was ready to give the house keys to the lender but Tom talked me off the ledge. Thank goodness for Tom. He listened to me and said he would look into options for me. Tom patiently explained my my options in a clear manner that I was able to understand. He listened to me and answered my questions clearly. We discussed a plan and I now have my homework to do. He didn't speak from a script; he spoke like someone who truly wanted to help me and who had my interests in mind. I truly appreciated my conversation with Tom.

While we weren't able to close on a loan today, I look forward to speaking with Tom again in January when I'm hoping we can secure a loan.

If I were able to give Tom 10 stars, I would. It was a pleasure speaking with him.

Thank you.

Kind regards,

Carolyn

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Lou Giglio
Greg is a consumate profession. He was on top of the transaction at every point. Highly recommended!
Mary Jo Parente
Joe was very professional and gave me alot of valuable information. He was kind, patient, and made the effort to make sure all my questions were answered and that I understood everything that I needed to know. Unfortunately I can not apply for a loan at this time but I would definitely use Joes service in the future and recommend him to my family and friends.
Amanda Wroolie
Jeff was amazing to work with. I was not familiar with a lot of the language and Jeff did a great job explaining everything to me in simple terms. He also was very straight forward about all of my options and what each one would mean for me short and long term. Refinancing is a lengthy process (as I found out), without Jeff's help I'm not sure that I would've stuck with it. It felt like he was my ...Jeff was amazing to work with. I was not familiar with a lot of the language and Jeff did a great job explaining everything to me in simple terms. He also was very straight forward about all of my options and what each one would mean for me short and long term. Refinancing is a lengthy process (as I found out), without Jeff's help I'm not sure that I would've stuck with it. It felt like he was my advocate throughout the whole process.! Read MoreRead Less
Ellen Schroder
Oscar made my refinance experience very positive. He guided me all the way through the online sessions. He was thorough and patient. Plus, he addressed all concerns and additional requests from my son. Oscar told me what to expect and predicted a 30 day closing date.

After taking the loan application, Oscar turned me over to a very knowledgeable, friendly and helpful lady, Ashley Gatton, who ...Oscar made my refinance experience very positive. He guided me all the way through the online sessions. He was thorough and patient. Plus, he addressed all concerns and additional requests from my son. Oscar told me what to expect and predicted a 30 day closing date.

After taking the loan application, Oscar turned me over to a very knowledgeable, friendly and helpful lady, Ashley Gatton, who helped me complete my "DO LIST." The Closing Teams was thorough and precise as well. Too, I used my own local Title Closing Attorney, which is another plus offered by Rocket Mortgage in addition to their own in-home title closing.

Rocket Mortgage' on-line application procedure is very efficient, and throughout the process, keep you informed of every move taken. In addition to the on-line proficiency, I had live access to Oscar and Ashley via telephone. I grew attached them.

For me, it was a great learning experience. Read MoreRead Less