Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Danielle Williams
Mack provided outstanding customer service and when things looked like they may not have worked out in our favor in the beginning he went to bat to help us get the best bang for our buck. I was so impressed with how well Mack worked with my husband and I to make the process of selecting a home loan easy and worry free. He kept us both informed every step of the way. He was readily available and ...Mack provided outstanding customer service and when things looked like they may not have worked out in our favor in the beginning he went to bat to help us get the best bang for our buck. I was so impressed with how well Mack worked with my husband and I to make the process of selecting a home loan easy and worry free. He kept us both informed every step of the way. He was readily available and was always pretty quick to respond. Mack was very kind, courteous, and professional. He was also available to help even on the weekends. I would HIGHLY recommend him to anyone that is in the market for a home loan.Read MoreRead Less
Sandy Day-Iuzzolino
Robert is wonderful. He's extremely knowledgeable in this field. Robert makes you feel comfortable, he explains each step carefully he is patient and answers all your questions so that you understand the process. He's great!!!!!!!!!!!!!!!!!!!!!!!!!!
Melisa Nunez
He is AWESOME!! Always super nice and informative. Always available and/ or calls back right away. Best service I've ever had! :)
Matiwos Kelati
I would like to say that thank you From the bottom of my heart very professional and efficient and every time I called for question I get satisfaction answer. Very humble person I wish you all the best, definitely I will recommend anyone trying to purchase a house. Thank you again.
Matty K.
Eliz has helped me with two loans over the last year. She has always been very professional, friendly, and helpful with any questions or concerns I had while going through the process. I would heartily recommend her and the entire Rocket Mortgage team to anyone needing mortgage services.
Judy Premro
Courtney was amazing to work with from the very beginning of the loan process to final closing. always courteous and willing to help with any question or problems we had. I will recommend her highly to any of our family and friends. Rocket Mortgage is very fortunate to have her as their employee. sincerely jim and judy premro. thanks again Courtney.
Joyce Gauvin
David did a great job keeping us informed via phone calls, email, and they sent me a get well card knowing I had surgery. I would recommend this company any day. Great job thank you.

Jason Saposnick
For a while, I was trying to find a way to save money on my monthly mortgage payment, but was unsuccessful. I was about to give up until I reached out to Rocket Mortgage online. Someone had left a message for me regarding my inquiry, but I was hesitant to call back. With all the avenues I checked, including numerous banks and my current mortgage company, I didn't think anyone could help. I am ...For a while, I was trying to find a way to save money on my monthly mortgage payment, but was unsuccessful. I was about to give up until I reached out to Rocket Mortgage online. Someone had left a message for me regarding my inquiry, but I was hesitant to call back. With all the avenues I checked, including numerous banks and my current mortgage company, I didn't think anyone could help. I am very happy to say that I am glad I called back. It was the best decision I have ever made!

When I called back, I was put in contact with Cass. Within minutes of speaking with him, I could tell he was a very sincere, caring person, extremely knowledgeable about mortgages & finance and was determined to help me accomplish the goal of saving money on my mortgage. He was honest with me from the very beginning and I trusted him.

Working for one of the top insurance brokers in the country for over 22 years and customer service being my #1 goal, I knew Cass would be the one that I wanted to work with. He has all the qualities of a superstar employee!!!!

During our first conversation, which lasted for about an hour, he assured me that he would do what was right for my family. He has exceptional communication skills, is highly motivated and I was extremely impressed when he told me that there was a solution to my inquiry. He immediately provided me with options on how I could save money as well as reduce the number of years left on my current mortgage. Well, one thing led to another and we quickly, i mean very quickly, got the necessary paperwork signed, provided all the necessary documents and am proud to say that we are closing on our refinance of our mortgage in two days. The entire process from start to end has been only 21 days.

Cass has saved me 4 years on my current mortgage which equates to $140,000, lowered my interest rate, eliminated PMI, and at closing, I will have a few thousand dollars to put into my savings account. This is a win, win, win, win situation.

During the past 21 days, I spoke to Cass a bunch of times and he is always courteous and caring asking how my family is. Sometimes we talked about traveling and football in addition to his persistence to help us close on our refinance as quickly as possible. I have made a new friend and will continue to keep in touch with him after my closing occurs. I highly recommend contacting Cass at Rocket Mortgage for any mortgage assistance.
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Linda Grue
I would give Joe, a 5 he is so nice and explains stuff so easy. I was really confused about the financing and thought it was to high, until he walked me through it. He always calls right back, and I mean in less than a minute sometimes. I like the way he walks you through things until you understand. Because it can be quite confusing at times. I would like to meet him in person sometime.
Sharon Heivilin
Mike Terek has been thorough and attentive through this process. He's always helpful and make me smile through the frustrations needed to get the loan approved. Basically, everything everyone has said. Thanks Mike!