Very friendly & considerate & like "family"!! Demonstrated a genuine feeling of care & concern for me personally ๐๐which meant a lot to me.
Stephanie Potts
Stephanie Potts
551
Although I did not refinance with Rocket Mortgage, I was very pleased with the information Scott provided. It's rare to find that someone who realizes they won't profit for the time they invested in you and yet still give you 100%. Scott must really enjoy what he does. Not only is he knowledgeable, but also patient and courteous. He treated me like family and recommended what was he honestly ...Although I did not refinance with Rocket Mortgage, I was very pleased with the information Scott provided. It's rare to find that someone who realizes they won't profit for the time they invested in you and yet still give you 100%. Scott must really enjoy what he does. Not only is he knowledgeable, but also patient and courteous. He treated me like family and recommended what was he honestly thought was best for me. I am one of the most difficult people I know to work with because I have high expectations and lots of questions. Scott surprised me. I cannot think of any advantage he had for showing me the support he did. He has that inner drive and passion only few possess. All the best to him. He deserves it!Read MoreRead Less
David Marcus
David Marcus
551
First I would like to thank David for his expertise, knowledge in advising me as to the best way to go,that would benefit me the most.everything was completed in 24 days..I was really impressed by his professionalism and enthusiasm towards his job and Rocket Mortgage. Definitely will recommend...
Scott Kelton
Scott Kelton
551
Kristin is what Costermer Service should alway ba about
Ciera Lynch
Ciera Lynch
551
Patrick was so helpful with answering all of my question (and I had a lot as a first time home buyer). He walked me through every step of the buying process and made everything much easier than I could have imagined buying a home would be.
Joseph Allen
Joseph Allen
551
Ms. Jill Patel was very customer focused and friendly. She demonstrated most professional customer service skills and very hospitable in her communication efforts.
Linda Anderson
Linda Anderson
551
Frank is great to work with, he explains everything to you and makes sure that you completely understand the process and ensures that he is available to you if you should have any questions. He makes it easy! Thanks so much!
Nick Daniels
Nick Daniels
551
My wife and I were in the market for our first home. Similar to everyone else, we are very busy with jobs, raising kids, among 100 other things. Scott made it incredibly easy to understand the workflow in which you need to prequalify for a mortgage, and push the process forward in a very seamless manor. Buying a house for the first time can be a very daunting, and stressful task. I would recommend...My wife and I were in the market for our first home. Similar to everyone else, we are very busy with jobs, raising kids, among 100 other things. Scott made it incredibly easy to understand the workflow in which you need to prequalify for a mortgage, and push the process forward in a very seamless manor. Buying a house for the first time can be a very daunting, and stressful task. I would recommend leaning on Scott for his professionalism, and ability to make the entire process as easy as possible. Read MoreRead Less
Casey Eakin
Casey Eakin
551
Great experience! Process moved very smoothly. Very professional. Established a relationship upfront, which isn't always easy when you aren't face-to-face with someone. Made great recommendations. Delivered on expectations. Didn't bombard me with a lot of homework on my side. All the way through the servicing process we experienced the same level of professionalism. Thanks for making the retail ...Great experience! Process moved very smoothly. Very professional. Established a relationship upfront, which isn't always easy when you aren't face-to-face with someone. Made great recommendations. Delivered on expectations. Didn't bombard me with a lot of homework on my side. All the way through the servicing process we experienced the same level of professionalism. Thanks for making the retail finance process a joy, instead of a nightmare. I've done this before, and I can safely say that there is no comparison.Read MoreRead Less
Kathreen Cook
Kathreen Cook
551
This is the first time that I have worked with Scott Claeson, and He is an exceptional person to work with, he will always keep in contact with you, keep you posted on how your loan is going on, and one thing I really like is that he will get back in touch with you, rather it be via email or by phone. I don't think I could of had a better person to work with.
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