Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jay Tosi
Alex was by far the most accommodating loan officer I have ever dealt with. He made things quick and seamless!!
Lynn Rodgers
Sonia has been with me since January and has never wavered, always changing what I want or where I want it. She is very professional but has that extra-personal touch that would make me keep coming to her for advice and loan help. I would stick with Sonia for the loan process and will definitely recommend her to everyone I know who is house-hunting!
Linda Harris
Drew was very professional through out the loan procedure. He always got back to me in a timely manner when I had questions. Over all I am very pleased with Rocket Mortgage service.
Paul Enyedi
Sonia.....Great job! You have been every bit professional & personable.
Blake Harris
Pleasure to deal with and very helpful!
Ranielle Brazell
I reached out to Rocket Mortgage earlier this year in hopes of re-financing my home mortgage at a lower interest rate and I did! The process was absolutely the smoothest and easiest refinance I have ever done. If I had a question I could call or email Justin and I would get an immediate response. Everyone that I spoke to on the phone was very nice and professional and that includes the notary ...I reached out to Rocket Mortgage earlier this year in hopes of re-financing my home mortgage at a lower interest rate and I did! The process was absolutely the smoothest and easiest refinance I have ever done. If I had a question I could call or email Justin and I would get an immediate response. Everyone that I spoke to on the phone was very nice and professional and that includes the notary that brought my documents to my home for me to sign. I highly recommended refinancing with Rocket Mortgage and it would be a bonus for you to have Justin as your representative.Read MoreRead Less
Matthew Allen
I will say I had one of the best experiences working with Mike. He was with me through every step of the process. He always went above and beyond what was asked of him. Would highly recommend to anyone.
Clyde Price
Jeremy was very helpful and informative through out the whole process...I never seen anything like this for a long time (great customer service). The process was smooth like Sunday morning. I AM IMPRESSED. I would definitely recommend Jeremy and Rocket Mortgage based on the process.
Kalyan Vangapalli
Very clear on communication and follow through. Explained the process and timeline and was able to comparable rates for refi. Will definetly recommend and reuse in the future. The loan closure team abd Michele Brown were great to wirk withh
Pierre Cadena
The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every interaction. The Rocket Mortgage process was an efficient one, from pre-approval, to approval, and ultimately to closing. Its web portal is developed well and plays a critical function in information ...The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every interaction. The Rocket Mortgage process was an efficient one, from pre-approval, to approval, and ultimately to closing. Its web portal is developed well and plays a critical function in information amalgamation. Paul’s ability to communicate well and manage customer expectations made for an overall seamless experience. All of the aforementioned characteristics are certainly ones you should expect, but often do not receive, from any service provider or company. However, Paul even went above and beyond in a number of ways. These were the actions that ultimately differentiates Paul from others that I have worked with in a similar capacity. First, honesty and transparency. Paul’s unbiased advice allowed me to have critical information in various areas from a home financing insider. This allowed me to make informed and efficient decisions. Second, relationship. Clearly, it is evident that trying to build rapport and deeper relationships with customers is important to Paul. He took the time to get to know not only my wife and me, but also our situation and preferences. To then navigate and ‘hand hold’ us through every phase of the financing process, allowed us to never feel directionless in this journey. Lastly, continuous improvement. Paul asked for feedback on his and Rocket Mortgage’s performance at various points in time. I can only surmise that this was in an effort to improve on any areas where customers thought there could be room for improvement. It is comforting to know that Paul takes into account opinions from his customers and continuously seeks to improve his engagement and service. Overall, I could not be more pleased in choosing Rocket Mortgage as a financing partner, and, of course, having the great pleasure to work with Paul. Read MoreRead Less