Made my new mortgage payment this month- or shall I say my new REDUCED mortgage payment. What a nice feeling! When I first called Rocket Mortgage it was to get information on a HARP refi. Craig took the time to assess my situation and discuss my goals. He determined a conventional loan was possible and by the end of the call the loan process was underway. He quickly locked in a rate and the ...Made my new mortgage payment this month- or shall I say my new REDUCED mortgage payment. What a nice feeling! When I first called Rocket Mortgage it was to get information on a HARP refi. Craig took the time to assess my situation and discuss my goals. He determined a conventional loan was possible and by the end of the call the loan process was underway. He quickly locked in a rate and the ball was rolling! Although the process took a little longer than I anticipated, it was a smooth and efficient one. I was always in the loop and any questions or concerns I had were quickly addressed. Craig and his team are AWESOME!! I would, and have, highly recommend him.Read MoreRead Less
Loraine Garcia
Loraine Garcia
551
Excellent job 5 stars couldn't ask for any better
Kim Naeger
Kim Naeger
551
Jad was always there when we need questions answered. He knew what he was doing. We felt we could trust what he was saying. The loan went through smoothly thanks to Jad.
Kathi Edge
Kathi Edge
551
Jeremy contacted me almost before I completed my inquiry on line, very prompt. He explained everything very well, went over the required documentation, and stayed in contact all the way through to handoff to the next process. Very knowledgeable and easy to work with.
Calliope Lyric
Calliope Lyric
551
Shane has been a great coach and leader. He has helped me increase my referral base and provide excellent experiences for my clients. He always is there to lend a helping hand and assists to the best of his ability. He is the reason I have grown as a banker and helped me achieve my best month ever. I am thankful for the time he sets aside to help me ensure a great client experience for my clients....Shane has been a great coach and leader. He has helped me increase my referral base and provide excellent experiences for my clients. He always is there to lend a helping hand and assists to the best of his ability. He is the reason I have grown as a banker and helped me achieve my best month ever. I am thankful for the time he sets aside to help me ensure a great client experience for my clients. He is organized, skilled and I am thankful for him.Read MoreRead Less
Slimcerely Sherry
Slimcerely Sherry
541
He was kind and answered my questions. However, when he told me what our monthly payment would be, it was about $50.00 less than the actual payment.
Mike Noelke
Mike Noelke
551
Tony provided excellent customer service. He was professional and courteous. He went the extra mile to make sure my needs were met.
Millie Trevor
Millie Trevor
541
Chris and the staff at Rocket Mortgage were outstanding during our processing stage. I was pleased at the hands on approach, professionalism, and speed the entire staff had during the process. In a climate/environment of pushy, un concerned competitors Chris shined and it was most appreciated. Thanks for the effort, I have already referred a friend and will continue to do so.
Zahara Dakroub
Zahara Dakroub
551
Tom was awesome to work with! We went through a lot of changes and he was helpful, knowledgeable and patient throughout the entire process. He always let us know what to expect and we were never disappointed.
Steven Betel
Steven Betel
551
Tom was very helpful with the loan process. He was very knowledgable, quick to respond and made the process smooth start to finish. Thanks Tom!
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