Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Dan Kulp
I never thought this process could be this easy. Austin made it so simple and got it right, right from the start.
Fantastic experience. Why go any where else?
Thanks Austin.
Crimson Tide
Very professional these folks are the gold standard when it comes to the mortgage process. The products services and technology are second to none. A seamless process.
Chris Evans
My wife and I worked with Gordon on our recent refi and he was fantastic. I highly recommend him, and Rocket Mortgage, if you are looking for a refi company.
Leeann Clegg
Charlie was good getting me to sign up for this but after I stated I would he never called really to answer my questions. He was always in a meeting and then pushed me off on another person to talk to after the fact. I feel like customer service was lacking after first talk to get me to refinance it was all over he didn't stay in contact fir questions always in a meeting or never called me back ...Charlie was good getting me to sign up for this but after I stated I would he never called really to answer my questions. He was always in a meeting and then pushed me off on another person to talk to after the fact. I feel like customer service was lacking after first talk to get me to refinance it was all over he didn't stay in contact fir questions always in a meeting or never called me back and then pushed me off to another person.Read MoreRead Less
Charlie Koivisto
Reply from Charlie Koivisto:

Dear Leeann,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given...Dear Leeann,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Rachel L
We were referred to rocket mortgage by my parents who dealt with them with their mortgage. We were very impressed with the way Zach handled things. He was very understanding, patient, knowledgeable, on top of things and always answered any question we had. He followed through and kept us in the loop with everything. I would deal with them again as this was a very easy process and Zach made it even...We were referred to rocket mortgage by my parents who dealt with them with their mortgage. We were very impressed with the way Zach handled things. He was very understanding, patient, knowledgeable, on top of things and always answered any question we had. He followed through and kept us in the loop with everything. I would deal with them again as this was a very easy process and Zach made it even easier for us! I will be recommending him to anyone I know that needs someone to handle their home owning/selling needs. Zach was very professional and we won’t go anywhere else!Read MoreRead Less
Rachel Camacho
Mike was AMAZING, FANTASTIC, STUPENDOUS, TERRIFIC...there aren't sufficient words to describe Mike. He was dedicated to our cause from beginning to end. He is knowledgeable, professional, caring, a great listener, and dedicated to making sure your voice is heard. He made our home shopping experience bearable during those times I thought I would throw in the proverbial towel. In short, Mike was ...Mike was AMAZING, FANTASTIC, STUPENDOUS, TERRIFIC...there aren't sufficient words to describe Mike. He was dedicated to our cause from beginning to end. He is knowledgeable, professional, caring, a great listener, and dedicated to making sure your voice is heard. He made our home shopping experience bearable during those times I thought I would throw in the proverbial towel. In short, Mike was our ANGEL. Thank you Mike. If ever, we try this again, it will ONLY be with you by our side.Read MoreRead Less
Michael Stockmeyer
Always on his game! Trustworthy and dependable, and all-around great guy! You would be foolish to not do a mortgage with him.
Brian Acors
My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated communication on what needed to be done to start the loan. Within 48 hours, I had loaded all of the required documents into the portal. After that, it was over a week or so with no communication. I logged...My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated communication on what needed to be done to start the loan. Within 48 hours, I had loaded all of the required documents into the portal. After that, it was over a week or so with no communication. I logged into my portal and saw there were no further tasks for me to complete. I reached out to Adam to inquire when the loan would move forward. Adam advised that he looked at the process, and it shouldn't be much longer before closing. Another week or so went by, and I had still not heard any further. I again logged into the system and noticed my load was still awaiting employment verification. This confused me because I had provided the W-2s and the most recent paychecks several weeks prior. I again reached out to Adam. Within a couple of hours, Adam and I had realized that underwriting had researched the wrong person. At this point, I was several weeks into the process. This was just the beginning. I scheduled to close online on a Friday, as this was flexible for my wife and me, as we both work. I logged in to the portal as scheduled and attempted to complete my required login to begin the closing process. The system did not allow me to proceed, closed the session, and advised me to call customer service. I communicated the issue to the Notary of the issue and attempted to call customer service. I was on hold for almost an hour waiting for someone to assist me! I was advised someone would call or email me within a few minutes to reschedule for the next day. Saturday morning came, and no one had reached out. My wife again called customer service and was on hold for over an hour with no one answering our call. She called again later in the day and was on hold for nearly two hours before being assisted. By Sunday, we had finally arranged to have an in-person Notary come to the house. Understanding the paperwork would be overnighted by Friday at the end of the week, I still had not received funds. Overall, this experience was not positive.Read MoreRead Less
Adam Vogler
Reply from Adam Vogler:

Dear Brian,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the...Dear Brian,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Mark Valentine
Felicia was great. It was a quick and very easy process did not take long at all. Went through everything and explained. Would highly recommend her.
Susan Arango
Extremely personable! Very knowledgeable. Answered all my questions and responded in a timely matter over a few days and made the entire process very simple and streamline. We had a few technical issues with the app and Max got IT right on it and we chatted about his beautiful state while waiting for the issue to resolve! Max is a pizza connoisseur!!! Rocket Mortgage is a great company to do ...Extremely personable! Very knowledgeable. Answered all my questions and responded in a timely matter over a few days and made the entire process very simple and streamline. We had a few technical issues with the app and Max got IT right on it and we chatted about his beautiful state while waiting for the issue to resolve! Max is a pizza connoisseur!!! Rocket Mortgage is a great company to do business with and their employees reflect that committment to exellence! Highly recommend for financing needs!Read MoreRead Less