Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Chanel Mitchell
Ali was extremely professional and knowledgeable. This was my first home and made sure that I understood every aspect of the process and it was very quick.
Jeffrey
We bought our second home in Hawaii with some unique financial loops to navigate through,100% remotely, and Robin took it all in stride. She explained the process in simple terms every step of the way and responded to our constant texts and emails promptly, all the while doing so with a cheerful attitude. She never made us feel uninformed or ignorant, which in the case of the latter, we were at ...We bought our second home in Hawaii with some unique financial loops to navigate through,100% remotely, and Robin took it all in stride. She explained the process in simple terms every step of the way and responded to our constant texts and emails promptly, all the while doing so with a cheerful attitude. She never made us feel uninformed or ignorant, which in the case of the latter, we were at times. We highly recommend Robin!Read MoreRead Less
Glenn S
Ron was responsive throughout the entire process and answered all of my questions. He is courteous, professional, and well versed in the mortgage process.
Jim Worthington
Hayde was a pleasure to work with and was constantly available when we had questions. He was very professional throughout our home equity loan process explaining everything that we needed to do and know. Thank you Hayden for all your support!
Paul Evelyn
I can’t say enough great things about how Ara guided me through the home buying process. If I texted a question, day or night, he always responded almost immediately. He offered suggestions, he talked me through getting the items submitted properly, and was amazingly patient 100% of the time. He’s a fine human being and Rocket Mortgage is fortunate to have him.
Garden Coach
Kalim was efficient, professional, great communicator, and patient. I would choose him again to help with a loan!
Yesenia Contreras
Working with James started off well, and the process felt smooth in the beginning. However, as we moved further along, we experienced some hiccups that made things more challenging. Towards the end, the experience was quite different from how it started. We feel there’s definitely room for improvement, especially when it comes to providing clear and accurate information about closing costs. The ...Working with James started off well, and the process felt smooth in the beginning. However, as we moved further along, we experienced some hiccups that made things more challenging. Towards the end, the experience was quite different from how it started. We feel there’s definitely room for improvement, especially when it comes to providing clear and accurate information about closing costs. The percentage we were initially given for closing costs ended up changing, which made the final steps more stressful than expected.Read MoreRead Less
James Boatner
Reply from James Boatner:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Rinki Bhattacharya
Rob is knowledgeable, helpful and gives excellent insight. This was my second home buying experience, and Rob and his team of experts are really professional and helpful. I feel very lucky to have had Rob and his competent team of professionals manage my mortgage!
Dee Swanson
Excellent experience with Patrick and Rocket as well. Efficient, knowlegable, smooth process, love the website, its so helpful and easy to use. Great experience all around
Jasmine Hamou
Anthony is a true partner, who really cares about his job. The home buying process is a lot, and Anthony was there every step of the way, spending time talking about the process upfront, walking through each line of the estimate, and ensuring I was equipped with the knowledge to make the best decision for me. I cannot say enough good things about Anthony and the way he made the home buying and ...Anthony is a true partner, who really cares about his job. The home buying process is a lot, and Anthony was there every step of the way, spending time talking about the process upfront, walking through each line of the estimate, and ensuring I was equipped with the knowledge to make the best decision for me. I cannot say enough good things about Anthony and the way he made the home buying and financing process accessible. I would 100% recommend working with him and am grateful I had the opportunity to do so!Read MoreRead Less