Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kristen Charlton
This was by far the quickest, easiest and most stress-free mortgage process I have ever experience. Not to mention the best rate!!! I would recommend Michael and the entire Rocket Mortgage team to anyone. It was such a pleasure to work with Michael- he is very trustworthy and great at explaining everything. Thank you for all your hard work!
Ken Gregory
Knowledgeable, and a pleasure to work with.
Darrell Carden
I was looking for a mortgage company to assist me in buying a home, i was moving from Virginia to Florida and wanted to get qualified so i knew what price range was best for my budget, I am a USAF veteran so i looked at military .com and i saw Rocket Mortgages loans, I had seen how Rocket Mortgages loans had helped to many different charities i decided send a email for more information. I was ...I was looking for a mortgage company to assist me in buying a home, i was moving from Virginia to Florida and wanted to get qualified so i knew what price range was best for my budget, I am a USAF veteran so i looked at military .com and i saw Rocket Mortgages loans, I had seen how Rocket Mortgages loans had helped to many different charities i decided send a email for more information. I was contacted by Shane Kelly who was very helpful and understanding that this process might take some time, We did the pre approval at that time, I then moved to Florida on Dec. 28th 2015 , Started looking for my new home, Several i found but the home inspections i found several costly things wrong, On one home i had started the closing with Shane then decided to much cost in repairs, He just said no problem lets move on, I found a home at a great price and we started the process, He sent me all the info he needed to process the loan, and i closed on Feb 29th.. Shane was more than a mortgage guy trying to make his money, he got me the best interest rates at the time and kept in touch to make sure everything was going ok . I had my realtor contact Shane to also help with the process.. When i do buy my next home i will contact Shane Kelly,I felt he was honest,loyal and went out of his way to make my home process as easy as possible Read MoreRead Less
Bob Slade
Excellent, excellent experience. I almost wish I could refi all the time. Ryan got me great terms and the service, including Elantis and others made it easy. Saved me a ton too.
Jeana Diaz
Quick and courteous! Excellent customer service
Alyssa Bell
Evan was nice and attentive. However, he was a little too zealous in his attention. There was an issue on the Rocket Mortgage side in regards to my name spelling. I am very busy throughout the day, however this did not stop him from rushing me on several occasions after I had already touched the docs during the day. I don't think that was his intention to rush me, he was just trying to get ...Evan was nice and attentive. However, he was a little too zealous in his attention. There was an issue on the Rocket Mortgage side in regards to my name spelling. I am very busy throughout the day, however this did not stop him from rushing me on several occasions after I had already touched the docs during the day. I don't think that was his intention to rush me, he was just trying to get everything straight to submit, but it was not awesome to have someone call multiple times in a day because their side of the work still wasn't correct. Word of advice, don't contact people on the weekends via phone unless you have their permission to. And try not to call people more than once throughout the day, especially when the mistake with the paperwork is on the Rocket Mortgage side and not on the borrower side. Make sure the problem is completely resolved and THEN contact the borrower to complete the paperwork. It's frustrating to keep signing or logging in to see the paperwork is still not correct. Otherwise, Evan was a knowledgeable and pleasant banker.Read MoreRead Less
Dan Johnson
The entire process was handled professionally by Dj and the team. By far the easiest, quickest and less stressful mortgage I have obtained.
Carol Dunleavy
Chris was very patient in explaining the process of refinancing and made it understandable. He took the time to answer all questions thoroughly. He also took the time to explain possible troublesome issues and his anticipation of these issues made us very comfortable in the process. I don't believe he could have provided a better service.
Denny Miller
Jacks the guy you want on your side through this process.
Charles Toler
I must say Damon was very helpful in my loan application. Very professional in the process. His personal review of my situation was great. He knew just what I wanted to do and followed through on every step.
If you need a loan call Rocket Mortgage and ask for Damon