Steve gave very good customer service and was very efficient with our loan.
Kim Lind
Kim Lind
551
Very quick in processing the application and give me the result over the phone
Javier Martinez
Javier Martinez
551
Robert was great to work with, he took his time to go over process and explained how the numbers worked. He answered all my questions and made me feel about the re-fi. I would recommend Robert to all my friends and family.
Patrick Walker
Patrick Walker
551
Nick did an incredible job leading me through the process of my refinance. He delivered on everything he offered me from the initial call till said goodbye after closing. Definitely by far the easiest loan process I have ever been through and I owe that to Nick and he dedication to honesty and making me happy as a customer. This was an incredible experience! Thanks Nick... you sir are a ...Nick did an incredible job leading me through the process of my refinance. He delivered on everything he offered me from the initial call till said goodbye after closing. Definitely by far the easiest loan process I have ever been through and I owe that to Nick and he dedication to honesty and making me happy as a customer. This was an incredible experience! Thanks Nick... you sir are a ROCKSTARRead MoreRead Less
Megan Corey
Megan Corey
551
Chris is reliable and prompt. Very easy to work with and makes the process seem simple.
Loni Richards
Loni Richards
551
I can't believe how seamless this whole loan process was with Hazem and Rocket Mortgage! I have purchased several homes (maybe 9 or 10) over the years and this is by far the easiest loan process I have ever had!
Terry Cleveland
Terry Cleveland
551
Jason and the entire Rocket Mortgage staff are professional, polite, and articulated answers to my questions with clear, understandable language. Couple this with the My Rocket Mortgage website, and communicating and understanding what needed accomplishing are a snap! The ability to review documents and provide required signatures was particularly impressive. I give the Rocket Mortgage team, ...Jason and the entire Rocket Mortgage staff are professional, polite, and articulated answers to my questions with clear, understandable language. Couple this with the My Rocket Mortgage website, and communicating and understanding what needed accomplishing are a snap! The ability to review documents and provide required signatures was particularly impressive. I give the Rocket Mortgage team, their website, and positive attitude my strongest possible endorsement.Read MoreRead Less
Allaire Linebarger
Allaire Linebarger
551
Cory walked me through with kindness and expertise and thoroughness what could have been a very daunting and overwhelming experience. He advocated for me and helped me understand some of the complexities involved in the whole loan process. I think I would have just given up and cried without his help.
Chavis Smith
Chavis Smith
551
Over all it was great. Easy to communicate with.
John Downing
John Downing
551
Jake was committed and personable from day 1. I had, in fact, chatted with someone from another company who never called back, and that made my decision a simple one. Jake was always accessible and explained things more than once without impatience. All in all, Rocket Mortgage was a smooth process...more than not facilitated by our initial reaction to Jake, the first representative to whom we ...Jake was committed and personable from day 1. I had, in fact, chatted with someone from another company who never called back, and that made my decision a simple one. Jake was always accessible and explained things more than once without impatience. All in all, Rocket Mortgage was a smooth process...more than not facilitated by our initial reaction to Jake, the first representative to whom we spoke.Read MoreRead Less
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