Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Austin Crowe
Our first homebuying experience was quick and easy thanks to Steven. From beginning to end Steven was extremely helpful and made himself available to us whenever we had questions or concerns. Easiest 5 stars I've ever given.
sydney miller
He barely communicated with us. He would say he was handling everything and then come to find I almost had to pay another 5k at closing because he couldn't be bothered to send an email. When we saw that on the app we were mad to say the least. It forced us to move our closing date which was a nightmare. He was impossible to get a hold of and rarely answered us or our realtor. We and our realtor ...He barely communicated with us. He would say he was handling everything and then come to find I almost had to pay another 5k at closing because he couldn't be bothered to send an email. When we saw that on the app we were mad to say the least. It forced us to move our closing date which was a nightmare. He was impossible to get a hold of and rarely answered us or our realtor. We and our realtor had to escalate to his boss at least twice. Im telling everyone how I had to beg him to do his job and even then he didn't care!Read MoreRead Less
Manny Bennett
Reply from Manny Bennett:

Dear Sydney,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Sydney,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Ryan Arsenault
Recently worked with Shiraz for our mortgage. Very professional, informative, and helpful throughout the entire process. He made clear what tasks were up next to speedily move through and get to our closing. Strongly recommend him and would gladly work with him again.
Karen Teagle
Chuck was so helpful, he definitely is very knowledgeable and passionate about his career. He kept us informed about everything that was going on and made sure we understood each and every step. He understood our goals with our down payment and mortgage payments. I would highly recommend
Rocket Mortgage to anyone looking to purchase a home100%. Thank you Chuck, Jillian and Sabrina for making ...Chuck was so helpful, he definitely is very knowledgeable and passionate about his career. He kept us informed about everything that was going on and made sure we understood each and every step. He understood our goals with our down payment and mortgage payments. I would highly recommend
Rocket Mortgage to anyone looking to purchase a home100%. Thank you Chuck, Jillian and Sabrina for making our home buying process a great experience. Jeff and Karen T.Read MoreRead Less
Gene Gianuzzi
Laura was great. Everything went smoothly and efficiently. Would absolutely use her service again!
Jess Bouchard
Working with Steve Wisner was an incredible experience during one of the most challenging times in my life. Navigating a divorce while trying to refinance my home felt overwhelming, but Steve was consistently patient, kind, and genuinely caring every step of the way. He took the time to explain everything clearly, never rushed me, and always made sure I felt supported and informed. His dedication ...Working with Steve Wisner was an incredible experience during one of the most challenging times in my life. Navigating a divorce while trying to refinance my home felt overwhelming, but Steve was consistently patient, kind, and genuinely caring every step of the way. He took the time to explain everything clearly, never rushed me, and always made sure I felt supported and informed. His dedication and compassion made a huge difference and helped me reach the finish line with confidence. I’m deeply grateful for his professionalism and heart — he truly went above and beyond. Thank you, Steve, for being such a steady guide during this process! Would work with him again in the future!Read MoreRead Less
Denisa Costescu
My husband and I had a wonderful experience working with Timothy Rice!He was there for us every step of the way, exceptional service we received during the entire process mortgage!
He was straight forward and very helpful in explaining the process from start to finish.We was able to get our dream home!!!
I highly recommend Tim and his company to my friends!
Henry Lee
Everything went well. It was fast and easy.
Mary Morrison
Kate was great to work with. We applied for a loan to pay off some debt and she walked us through all of our options. We were able to refinance a second mortgage and pay off debt with smaller monthly payments. The whole process was very easy and Kate kept us informed every step of the way.
Abdullah Wahdat
My home loan process was very smooth, fast, efficient, and understandable, in large part due to Timario’s expertise and customer focus. He walked us through all the steps, attended to our timeline, and established a strong and helpful relationship with us. All questions, challenges, and requirements were met with a can-do attitude and straightforward guidance. I don’t see how it could have been a ...My home loan process was very smooth, fast, efficient, and understandable, in large part due to Timario’s expertise and customer focus. He walked us through all the steps, attended to our timeline, and established a strong and helpful relationship with us. All questions, challenges, and requirements were met with a can-do attitude and straightforward guidance. I don’t see how it could have been a better experience, assisting the client and directing all the steps for better understanding of the process.Read MoreRead Less