Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Elaine scofield
Many thanks to Hannah for making the whole process easy and stress free. Hannah is very patient, professional, and knowledgeable!
Kelsey Paone
Working with Michael Green was, without a doubt, one of the most exhausting and agonizing experiences I have ever endured. What should have been a straightforward assumption process dragged on for an unacceptable, stress-filled four months due to gross negligence and complete apathy.

Communication was virtually non-existent unless he needed to show that he was moving the request forward; phone ...Working with Michael Green was, without a doubt, one of the most exhausting and agonizing experiences I have ever endured. What should have been a straightforward assumption process dragged on for an unacceptable, stress-filled four months due to gross negligence and complete apathy.

Communication was virtually non-existent unless he needed to show that he was moving the request forward; phone calls and emails routinely went ignored for days on end. Michael frequently took extended leaves of absence for jury duty or personal reasons without giving notice, setting an out-of-office response nor designating anyone to cover his line, leaving us entirely abandoned and in the dark. Because of his sheer incompetence and severe lack of responsiveness, our initial credit report timed out. Adding insult to injury, we were never even notified—we only found out after receiving a formal letter in the mail, forcing us through the frustrating process of having our credit pulled a second time.

At that point his manager stepped in and explicitly assured us he would personally oversee the loan assumption to get it back on track. Instead he vanished completely as well and proved to be just as unreachable.

On top of the severe communication failures, the paperwork was consistently riddled with errors. We were forced through endless, tedious rounds of corrections just to fix basic information. A mortgage banker is supposed to bring expertise, clarity, and efficiency to a major financial transaction, but working with Michael created nothing but hurdles and unnecessary delays. Save yourself months of headache and frustration and look elsewhere for your mortgage needs.Read MoreRead Less
Michael Green
Reply from Michael Green:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

RJ S
Evans exceeded all our expectations and went above and beyond to ensure our refinancing experience was seamless and wonderful. He is exceptionally diligent, highly responsive, and deeply knowledgeable about current market trends. Evans was a pleasure to work with, and I recommend him without reservation
Scott Gibson
Harry showed me an inflated rate for my credit tier. It was an insult to offer a rate almost 2 points higher than I qualify for. I am shopping for another lender.
Harry Conger
Reply from Harry Conger:

Dear Scott,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you...Dear Scott,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.

Thank you and have a great day!Read MoreRead Less

Mahmoud Oleik
Stevan was absolutely great to work with throughout the entire hiring process. He was incredibly helpful, responsive, and transparent from the very beginning, and always made sure I knew what to expect at every step. He genuinely made the whole experience smooth and comfortable, and I really appreciated how supportive and communicative he was throughout the process.
Grunt 1920
Dan was awesome. He got us through a tough loan. I really do appreciate all the work He did very responsive and easy to work with. Thanks again, Dan.
A M
Roberto is diligent in making sure you get your credit where it needs to be. He follows up consistently and makes sure to explore all options to achieve your goal! He’s the best!!
Steven Lureau
When our original FHA back loan required some repairs that were not feasible, he was able to quickly convert us to a conventical loan. process took about a month from original contact to payout.
kalani maldonado
Marcia was very friendly, easy to talk to, and very professional. Was able to answer all my questions and helped guide me through the whole process. Excellent service!
Robert Stone
Have yet to receive my funds