Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Nichole has been the most helpful in my progress through the loan progress. I can not give her any greater accolades than to say that, for me, she was exactly with whom I needed to work. She was patient, and for an older person, that is a necessity. She explained what she needed and she took the time to make certain I understood, she was kind and understanding though out the process and ...Nichole has been the most helpful in my progress through the loan progress. I can not give her any greater accolades than to say that, for me, she was exactly with whom I needed to work. She was patient, and for an older person, that is a necessity. She explained what she needed and she took the time to make certain I understood, she was kind and understanding though out the process and followed up on everything if she realized I might be a little confused. I appreciate greatly that she was able to slow down and give me her time to make certain I could follow through with her assistance. If I was still working I would be overjoyed to have an employee of her caliber.Read MoreRead Less
Jackie Boyd
Kent was great. We had tried to refinance previously with Rocket Mortgage and other companies but were denied. Kent took the time to ask the proper questions during the pre-qual and he found out I was a veteran. With the VA program we were able to refinance at a rate of 3.25%.
Susan McFarland Pierson
Eric, my experience with you was very good. Unfortunately, I suggested Rocket Mortgage to my daughter and she had a very poor experience with the folks they assigned to her. She eventually, after many months of poor service, left Rocket Mortgages and now is going to go ahead with another mortgage company. The name of the girl working with her was Colleen and I was embarrassed with the service she ...Eric, my experience with you was very good. Unfortunately, I suggested Rocket Mortgage to my daughter and she had a very poor experience with the folks they assigned to her. She eventually, after many months of poor service, left Rocket Mortgages and now is going to go ahead with another mortgage company. The name of the girl working with her was Colleen and I was embarrassed with the service she gave to my daughter after i had recommended Rocket Mortgage to her. I even think Colleen took one of my silver coupons and never used it for my daughter. Anyway, Eric, you were very good. Unfortunately, all other workers there are not so capable. And, I won't be recommending Rocket Mortgage anymore. Read MoreRead Less
Susan King
Although I do not usually write online reviews I felt the level of customer service and support throughout the mortgage process warranted at the very least recognition with a review for how Wilson . From the very moment we contacted Joe -he was professional and caring. His passion and presence throughout the process was exceptional. Every interaction was supportive and his follow through was ...Although I do not usually write online reviews I felt the level of customer service and support throughout the mortgage process warranted at the very least recognition with a review for how Wilson . From the very moment we contacted Joe -he was professional and caring. His passion and presence throughout the process was exceptional. Every interaction was supportive and his follow through was outstanding. Joe provided us with realistic expectations throughout the process. We felt informed every step of the way. Most importantly we felt that our finding the home of our dreams and obtaining the best interest rate for our mortgage was as important to Joe as it was to us. I have already recommended him to three other friends and family members when they are ready to purchase another home. We are so very grateful and love our new home! Best, Susan and Tom King Read MoreRead Less
Shannon Hittesdorf
Kent and his team did a great job and got us all of our closing doccuments almost a week prior to our closing! Good communication and prompt response times.
Sean Bryan
Nichole and her team made my refinance very simple and easy. She was always available for any questions I had and made it a great experience. I'd highly recommend her to all family and friends.
Ethan Orley
Adam and I share the same last name, which is no accident, but I must say that I didn't realize his knowledge base entirely until I really started digging in swapping a 7/1 for a 30 and a HELOC vs a higher 1st, basically trying every possible combination. The point being is that I'm very impressed with him, which is a lot to say coming from a younger brother. He get's my vote of approval!
Travis Gemmell
This was our first time working with Rocket Mortgage and Jennifer. It was an amazing experience. She was fantastic at follow up, even before we were a client. I spoke to her during the process of deciding what lending company I would like to use and prior to getting pre-approved. Her follow up every couple of weeks in a non aggressive way, lead me towards Rocket Mortgage and working with her. ...This was our first time working with Rocket Mortgage and Jennifer. It was an amazing experience. She was fantastic at follow up, even before we were a client. I spoke to her during the process of deciding what lending company I would like to use and prior to getting pre-approved. Her follow up every couple of weeks in a non aggressive way, lead me towards Rocket Mortgage and working with her. It took us a while to sell our home and she continued to check in to see how things were progressing up until the time we were ready, which was about 6 months. I work at a company were are customers are treated like Kings. The challenge is not everyone else has that same motto, which normally sets me up for a disappointment. One of my biggest pet peeves for me is having to call to find out how things are progressing and for me to do the majority of the communicating to make sure everything is ok. I did not have to do that with Jennifer. She was amazing with email and phone correspondence. I was never concerned about any step, because she either gave me an update or made sure I was comfortable with the next step. I know she was extremely busy, but she never made me feel rushed or like an inconvenience. She made the horrible process of getting a home loan a pleasant one and even enjoyable. I will always be banking with her in the future. Read MoreRead Less
Joanna Manalo
Crystal was a pleasure to work with during our home refinance. She was professional, attentive and patient with our questions.
Brian Beck
Jenny did a great job with my loan. I got an extremely competitive rate, low down payment, and avoided PMI completely. Before I talked with Rocket Mortgage, I didn't think this would be possible. They beat out the local guys, because they have to to get your business. My only criticism is that Rocket Mortgage has a bit of a high pressure feel to it and aggressively seeks your business, which ...Jenny did a great job with my loan. I got an extremely competitive rate, low down payment, and avoided PMI completely. Before I talked with Rocket Mortgage, I didn't think this would be possible. They beat out the local guys, because they have to to get your business. My only criticism is that Rocket Mortgage has a bit of a high pressure feel to it and aggressively seeks your business, which may bother some. Also, they were reluctant to get my numbers together knowing I would be shopping around for the best rate. But hey, it's no different than how you would buy a car, right?Read MoreRead Less