Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Natasha Thomas
Lawrence is wonderful. He helped me get my credit where it needs to be! He is very knowledgeable and is communicating with you the entire time you are working on your credit. Thank you Lawrence!
Scott Hill
I want to sincerely thank you for everything you did as the lead refinance official on my loan at Rocket Mortgage. You truly spearheaded every facet of the refinance process from start to finish, and your dedication made a tremendous difference.

From the very beginning, you went above and beyond by providing me with your personal cellular phone number so I could reach you directly with any ...I want to sincerely thank you for everything you did as the lead refinance official on my loan at Rocket Mortgage. You truly spearheaded every facet of the refinance process from start to finish, and your dedication made a tremendous difference.

From the very beginning, you went above and beyond by providing me with your personal cellular phone number so I could reach you directly with any questions. That accessibility meant the world to me. When I discovered a problem during the process, you immediately stepped in, addressed it head-on, and resolved it quickly—this single action saved me money and kept the entire refinance on track.

As the loan moved forward, you stayed on top of every detail, following its progress closely and keeping me fully informed every step of the way. Your proactive communication and steady guidance turned what could have been a stressful experience into a smooth and successful one.

I am especially grateful for the critical discovery you made regarding my solar lease. You identified that three separate UCC filings (Uniform Commercial Code) all pertain to the exact same solar panels. Your attention to this detail prevented what could have become a major headache down the road.

Randy, your expertise, responsiveness, and genuine care for my situation went far beyond what anyone could reasonably expect. I am truly grateful for your outstanding service and would not hesitate to recommend you to anyone looking for a refinance professional who truly delivers.

Thank you again for everything.Read MoreRead Less
Alen Zdralic
My wife and I were looking to do a refi on our home but honestly didnt know where to start. One afternoon I decided to just get onto the Rocket Mortgage live chat and ended up chatting with Ryan. Well, I can say I am glad I ended up chatting with Ryan. Ryan broke down all the options we actually were able to utilize to refi our home. Talking with Ryan such a great experience. Ryan answered ...My wife and I were looking to do a refi on our home but honestly didnt know where to start. One afternoon I decided to just get onto the Rocket Mortgage live chat and ended up chatting with Ryan. Well, I can say I am glad I ended up chatting with Ryan. Ryan broke down all the options we actually were able to utilize to refi our home. Talking with Ryan such a great experience. Ryan answered all of our questions every time we had one with such professionalism and accuracy. Ryan's personality is very fun as well which made things much easier to deal with, with this entire process. Thanks again Ryan for all you did for us!

On a final note, its great to be part of the Rocket Mortgage family!Read MoreRead Less
Timothy Kerr
Ed was available whenever I reached out and gave me quick answers. He was pleasant to work with.
Gerry Baron
I first spoke to Ruben on February 1st. He had a great demeanor and seemed eager to help. He patiently answered my myriad questions as I tried to understand the process. We explained to him that we were in a rush to get the loan closed. He said that he could not commit to when it would close and that he thought that everything could be wrapped up by February 16th based on what he learned from ...I first spoke to Ruben on February 1st. He had a great demeanor and seemed eager to help. He patiently answered my myriad questions as I tried to understand the process. We explained to him that we were in a rush to get the loan closed. He said that he could not commit to when it would close and that he thought that everything could be wrapped up by February 16th based on what he learned from our call. I asked him if the closing would happen electronically, and he said yes.

I expeditiously provided all the requested information.

On the 13th, I called him to get a status on the closing but got his voice mail.

The 16th came and went without any information about the status of the loan. On the 17th I called him 3 times, and learned that he was out of the office. After speaking to someone else, I was routed to Bianca in the closing department. She explained to me that they were waiting on a document from the state and the closing could not happen until it was received. She also explained that there would be a delay after the closing before the funds would be disbursed. I was not aware of this delay.

Another piece of new information that she shared was that I needed to physically sign for the closing and that a notary had to come to the house. Although this was not a problem under the circumstances, it would have been preferable to know this in advance.

Overall the experience was positive. I would have given him a 5 star rating had there not been a few pieces of key information that were not disclosed.Read MoreRead Less
Connie Bustamante
Alec was extremely helpful and responded to any questions I had promptly. I appreciate him!
Carl Lehman
Ibraheem was extremely professional and very knowledgeable. He was a pleasure to work with. I think he is highly enthusiastic about his job and really seems to care about assisting his
customers . Would highly recommend him to
anyone seeking to refinance. Only gave him five stars because I couldn’t go any higher!! Thank you for everything Ibraheem!!!
Vincent Riker
Lee was great to deal with, and was on top of all information necessary to get the process completed. He was very knowledgeable and attentive when I had any questions. He is an asset to the rocket team and displays professionalism and courtesy to the clients.
Jennifer Gudac
Moe is both knowledgeable and professional. He made the home equity loan process simple.
Lina A
Geoffrey is the best at what he does! He maintains a positive attitude and remains solution oriented even when the process feels stressful and bleak. His dedication to being available and responsive to time sensitive deadlines make him a truly reliable person to work with. I am so grateful I got to work with him as a first time home buyer. Geoffrey is 100% the guy you want on your team!