Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Roger Cnossen
Isaac was awesome to deal with. By far the best person to help me in Rocket (I have 3 loans with them). He always responded quickly and he has a wealth of knowledge. I definitely want to be helped by him again if I ever purchase another house.
Kaye Bob Caisse
I have refnanced my home before with other mortgage companies, my daughter recommended Rocket. Riley was so helpful and professional always answering any questions I had. Best refi experience Ive had
Ibiba Dappa
I wanted to send a sincere note of gratitude for all your hard work in bringing my mortgage refinance to a successful closing.

Beyond getting the loan across the finish line, I am especially thankful for your extra time, guidance, and dedication in helping me work through my credit profile. Your practical advice made a huge difference in building up my credit standing, and I deeply appreciate the ...I wanted to send a sincere note of gratitude for all your hard work in bringing my mortgage refinance to a successful closing.

Beyond getting the loan across the finish line, I am especially thankful for your extra time, guidance, and dedication in helping me work through my credit profile. Your practical advice made a huge difference in building up my credit standing, and I deeply appreciate the care and patience you showed throughout that entire process.

Thank you again for your incredible support and expertise. It was truly a pleasure working with you!

Best regards Allan
IbibaRead MoreRead Less
David Lamas
Frank and Summer were very patient with my laundry list of questions. They were both super helpful explaining the home buying process to me as a first time home buyer. Frank also went the extra mile for me to get me the best rate possible. Thank you both for everything! - Orange County First Time Home Buyer
Mèhségàhy
Kevin's picture is next to the definition of loan expert in the dictionary. There is no one better. Periodt!
Elliot Hicks
Made the experience simple and manageable! I can honestly say that Isaac was the reason we decided to go with Rocket Mortgage!
Dylan Nettenstrom
Dean was outstanding in helping me raise my credit score 100pts in <30min to help secure a lower rate. Highly recommended!
Alex Vega
I’m grateful that we ultimately closed on our home, but based on our experience, I would not recommend Rocket Mortgage.

Throughout the process, there were several points where we should have been given clearer guidance about what was actually verified, what was still outstanding, and what we should wait to do until financing was confirmed. Early on, we were provided a Verified Approval Letter for...I’m grateful that we ultimately closed on our home, but based on our experience, I would not recommend Rocket Mortgage.

Throughout the process, there were several points where we should have been given clearer guidance about what was actually verified, what was still outstanding, and what we should wait to do until financing was confirmed. Early on, we were provided a Verified Approval Letter for our first offer, but later learned that key pieces had not actually been verified. When it came time to lock in the numbers, they changed multiple times.

Our second offer turned into a short-sale transaction, which already came with additional complexity and uncertainty. Because my wife was scheduled to return from maternity leave, timing mattered, and we made that clear. I believe our financial verification should have been completed much earlier. Instead, the process dragged out and we were asked to go back to her HR department three separate times for additional information or documentation.

What was most frustrating was the lack of ownership when these issues came up. The explanation was generally that the VA required something or that additional documentation was needed. I understand that VA loans have requirements and that lenders do not control every part of the process. What I expected from our loan officer was proactive communication about those requirements, accurate information about where our approval actually stood, and acknowledgment when something could have been handled better.

Ultimately, the loan closed and we purchased our home, and I appreciate everyone who helped get it across the finish line. But the experience created unnecessary stress during an already complicated transaction and significantly reduced my confidence in the process.

I’m not writing this because I expect anything in return. I hope the feedback is taken seriously and results in better communication, transparency, and ownership for the next client.Read MoreRead Less
Andy Wilt
Reply from Andy Wilt:

Dear Alex,


Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Alex,


Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes. I understand that you spoke with Client Relations regarding your concerns. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Jackie Serek
Tim was the absolute BEST! He went above and beyond, and stuck by me through the entire nightmare Rocket put me through. Tim treated me not only as a client but as a friend!! He is an all-around awesome human with a heart of gold!!
I've been with Rocket for approximately 20 years and never had an issue, however, after 7 months of dealing with numerous different people, departments, and an ...Tim was the absolute BEST! He went above and beyond, and stuck by me through the entire nightmare Rocket put me through. Tim treated me not only as a client but as a friend!! He is an all-around awesome human with a heart of gold!!
I've been with Rocket for approximately 20 years and never had an issue, however, after 7 months of dealing with numerous different people, departments, and an underwriting team that did nothing but give me a hard way to go at every turn, I will have to seriously reconsider my future moving forward with Rocket.Read MoreRead Less
Nancy Coley
Jamie was very kind and knowledgeable regarding our loan approval.
And it was a pleasure working with him and would happily work with him again. He was a great guy to talk with.