Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Douglas Clement
I do not recall ever talking to Katlyn, although I may have on the first day. Shen never made any attempt to contact me throughout the very long process.
On day one I was approved and they locked in my interest rate for 2 months. We finally closed on the last day of the rate lock. I called two times to see what was holding things up and both ladies I talked to never gave me any reasons and were ...I do not recall ever talking to Katlyn, although I may have on the first day. Shen never made any attempt to contact me throughout the very long process.
On day one I was approved and they locked in my interest rate for 2 months. We finally closed on the last day of the rate lock. I called two times to see what was holding things up and both ladies I talked to never gave me any reasons and were both very rude and condescending. You record the calls, go listen for yourself. Especially the second person. She talked over me and would not let me ask my question.
I definitely would have went somewhere else as there are thousands of mortgage companies to choose from but by that time, I was almost 2 months into the process and did not want to start over.
When I did finally get the email telling me we were ready to close it was for the next day.
I am in my late 60s and have owned 5 homes and refinanced some of them. I have never had an experience like this.
Doug ClementRead MoreRead Less
Katlyn Hughes
Reply from Katlyn Hughes:

Dear Douglas,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Douglas,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.”Read MoreRead Less

Denise Sharer
Rayman was always available for a phone call no matter what time of dayand e ven over the weekend. He helped with selling a n d buying of our homes in 2025. He never makes you feel like you are a bother.
He is definitely a go to guy. I would highly recommend commend him for your next loan. He is a real asset to Rocket Morgage
Karen Thompson
This mortgage would not have happened if not for Blake Griffith ! He had called us a year prior to this & I told him to check back in a year. It’s amazing that he did just that, timing was perfect !! We had been dealing with a back that was extremely difficult in every way possible. We had a home equity line of credit so we decided to see if Blake & Rocket mortgage could get us away from that. ...This mortgage would not have happened if not for Blake Griffith ! He had called us a year prior to this & I told him to check back in a year. It’s amazing that he did just that, timing was perfect !! We had been dealing with a back that was extremely difficult in every way possible. We had a home equity line of credit so we decided to see if Blake & Rocket mortgage could get us away from that. It was a harder time due to the bank’s efforts of fighting us all the way. Things moved slower due to the blocks they kept throwing out there but Rocket Mortgage & Blake saw to it that we made it to the end smoothly. Blake was always there to guide me step by step, never wavering or showing doubt. He knew we would get there ! He calmed me down a lot ! He knew what he was doing like it was an every day occurrence. No stress, so I followed his example. Thank you very much for everything, my days are good but my nights are even better cause I can sleep knowing I’m not dealing with that bank anymore. So glad Blake called us back after all that time, he’s sure good at his job, talked me through everything, kept me calm, & knew all the answers, great job !!!Read MoreRead Less
Chris Juergens
Tireless worker for his clients.
Works to get you best deal possible.
Recommend for sure.
Tony Ruffin
Jake was detailed, clear and concise.
John Moretti
Cooper was incredibly a pleasure to work with. The entire process was quick and straightforward.
Jackie Tirpak
Ameer was wonderful throughout the process – very available and made sure I understood the process the whole way through.
Sherri Polyak
Natalie made this process a breeze! She was knowledgeable, friendly, quick to respond and took her time to help me anytime I had questions. Her customer service was the reason I chose Rocket.
Franklin Mahan
An amazing professional! Courteous, knowledgeable, and easy to work with. I highly, highly, recommend working with him if you have any thoughts about financing/refinancing your home! Hands down the best mortgage broker I have ever had the pleasure of working with!
Jim Kennedy
Very good experience, Jaylen is the best. Easy to work with and very personable.