Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Stacy Andersen
This was my fifth loan through Rocket Mortgage but I did my due diligence and called around for other estimates. Like always Rocket Mortgage had the best to offer. I did not have a contact at Rocket Mortgage so when I called I got through to Jill Patel. This was my first time dealing with Jill and she didn't disappoint. Jill is very knowledgeable in her field, patient with her customers and a ...This was my fifth loan through Rocket Mortgage but I did my due diligence and called around for other estimates. Like always Rocket Mortgage had the best to offer. I did not have a contact at Rocket Mortgage so when I called I got through to Jill Patel. This was my first time dealing with Jill and she didn't disappoint. Jill is very knowledgeable in her field, patient with her customers and a very personable lady. On the phone with Jill she isn't about the hard sell and she puts you at ease with her pleasant nature. She was very patient with me and my numerous questions, taking time to explain EVERYTHING to my satisfaction, even the number parts which she meticulously explained with comparisons when needed so I could comprehend it. Jill never makes you feel rushed. I felt like I had all the time in the world while I was on the phone with her. She is also there for you after that initial phone call is over. For example, there was a hiccup with the appraisal of my property. I emailed Jill about it and within 60 minutes I had a reply from her explaining the issue to me. She also keeps in contact with you throughout the loan process, just to "check in". Chances are if I require a sixth loan I will call Rocket Mortgage and if I do, I will definitely be asking for Jill again. Read MoreRead Less
Lyle Shughart
Having been in the financial services industry and being old school about customer service I was not sure about using a service such as Rocket Mortgage. Part of my career was doing all aspects of the mortgage process so I was hyper-alert to everything. Guess what? Robert and everyone else that I dealt with in the Rocket Mortgage organization were top notch. From the very first contact with Robert ...Having been in the financial services industry and being old school about customer service I was not sure about using a service such as Rocket Mortgage. Part of my career was doing all aspects of the mortgage process so I was hyper-alert to everything. Guess what? Robert and everyone else that I dealt with in the Rocket Mortgage organization were top notch. From the very first contact with Robert through to closing and funding the process was professional and customer oriented. It was a flawless and painless experience.Read MoreRead Less
Kauti Nicholls
We have only ever had positive experiences working with Jill Patel during our home loan purchases. She is incredibly experienced and knowledgeable as she helped navigate us through the purchase of 2 homes and 1 refinance. It will only take one conversation with her to recognize that she knows her stuff-you will trust her right away. I will definitely use her again for any future home purchases ...We have only ever had positive experiences working with Jill Patel during our home loan purchases. She is incredibly experienced and knowledgeable as she helped navigate us through the purchase of 2 homes and 1 refinance. It will only take one conversation with her to recognize that she knows her stuff-you will trust her right away. I will definitely use her again for any future home purchases and I always recommend her to my family and friends. Read MoreRead Less
Kathy Harris
Very knowledgeable, professional and friendly. Expedited my mortgage re-financing quickly with all the help I needed along the way. Would definitely recommend Clark and Rocket Mortgage.
Anthony Casalino
Mark has been completely understanding and unbelievable when it comes to explaining the mortgage process. He always answers the phone saying hello "Anthony"...maybe because I call too much. He has a way about him to make you feel comfortable with any and all questions. I would definitely use Mark in future in optaining another mortgage.
Martha Dorris
I have used Rocket Mortgage's Jill Patel for at least 3 refinances and had never experienced such an easy, efficient process. I was nervous the first time since it was entirely online but have never had an issue. Not only have I used Rocket Mortgage but several other family members have used them and Jill as well. She was responsive, professional, courteous and efficient. As a customer ...I have used Rocket Mortgage's Jill Patel for at least 3 refinances and had never experienced such an easy, efficient process. I was nervous the first time since it was entirely online but have never had an issue. Not only have I used Rocket Mortgage but several other family members have used them and Jill as well. She was responsive, professional, courteous and efficient. As a customer experience professional myself, I would be the first to identify any issues - I highly recommend her and Rocket Mortgage. Read MoreRead Less
Joyce Ryan
Mark Hannah was the most professional and nicest person I have ever dealt with, he was so accessible to me. If I called and he was on another call or busy with another client, he would always call me right back. Whatever my question was, or whatever concern I had, he would answer and put my mind to rest. He was such a great guy to talk to. Always explained everything in a manner I could ...Mark Hannah was the most professional and nicest person I have ever dealt with, he was so accessible to me. If I called and he was on another call or busy with another client, he would always call me right back. Whatever my question was, or whatever concern I had, he would answer and put my mind to rest. He was such a great guy to talk to. Always explained everything in a manner I could understand. Honestly, I would not want to work with anyone else, if I were buying another home. God Bless you Mark, you are the best at what you do. Joyce RyanRead MoreRead Less
Faryn Goldstein
Mark was extremely professional. He always returned phone calls within the same business day. He was always readily available to answer all of my questions and was always there to listen to my concerns.
Alison Logie
Richard and the entire Qiucken Loans team were a pleasure to deal with. Attentive, efficient and friendly.
They stayed in contact throughout the process and made it very easy to deal with all of them. I highly recommend giving Rocket Mortgage consideration if you are looking to get a mortgage loan. It really was a pleasant experience.
William Thayer
I worked with Kent to do a refinance through Rocket Mortgage and my experience with him was top notch. Kent took the time to really explain my options and to understand my specific situation so that I could make an informed decision. He and his team were on top of everything throughout the process and I especially appreciated his patience when some things on my end took longer than expected to ...I worked with Kent to do a refinance through Rocket Mortgage and my experience with him was top notch. Kent took the time to really explain my options and to understand my specific situation so that I could make an informed decision. He and his team were on top of everything throughout the process and I especially appreciated his patience when some things on my end took longer than expected to complete so we could finalize the refinance. I certainly plan to work with Kent again for my next home purchase. Read MoreRead Less