Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Nancy Williams
Kent was great in helping me navigate my home purchase. He was available and responsive.
Amy Maguire
I wanted to come on here and say how wonderful and knowledgeable Sean was for myself from the minute I called. He walked us through every step. If we could vote for raises Sean deserves a big one and more for his kindness and professionalism!
Kathy York
Darryl was extremely professional. He answered every call and questions. He worked hard getting my interest rate down. I highly recommend him. Thank you Darryl
Kare Collins
Keanen was helpful when deciding whether we should refinance. We love Rocket Mortgage!
Mark Howell
Ashley was awesome. She was responsive, patient, professional and very helpful in negotiating the process. We highly recommend her to anyone needing to refinance or initiate a mortgage.
Jo-Anna Knaffla
Excellent! Pete is truly on top of his game—honest, forthcoming, and transparent. You always know you’re getting the truth. If something isn’t quite right, he’s quick to jump in and make sure everything is handled and brought to completion.
Alan Cox
Knowledgeable, I can trust him!
Nick Pirollo
Evan was very helpful. Made the whole process quick and easy.
Doug Hirn
After months of giving Rocket all of the ridiculous documents they asked for, they couldn’t approve the loan because my HOA wouldn’t give Rocket confidential reports that they don’t provide to any lender by policy (the HOA responds to hundreds of mortgages, but only Rocket “required” these extra reports). Nothing I can do about it, just wasted months of time and money on deposit and inspection. ...After months of giving Rocket all of the ridiculous documents they asked for, they couldn’t approve the loan because my HOA wouldn’t give Rocket confidential reports that they don’t provide to any lender by policy (the HOA responds to hundreds of mortgages, but only Rocket “required” these extra reports). Nothing I can do about it, just wasted months of time and money on deposit and inspection. Hayden is did not advocate for us at all during this nightmare. Useless, terrible experience. Now slogging through trying to get deposit back from these people.Read MoreRead Less
Hayden Reymer
Reply from Hayden Reymer:

Dear Douglas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Douglas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.

Have a great day!Read MoreRead Less

Erin Smith
Andi was awesome! Very informative and quick to respond. Definitely recommend him to others looking to refinance.