Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kayla Summers
Brad was so wonderful to work with! He helped me and my family buy our first home! Brad is respectful, helpful and so kind! Brad answered all my questions that I had and he got everything done so quickly! I highly recommend brad and rocket mortgage!
Mike DeShaw
It was a very positive experience working with Gino, the process went very well.
John Edwards
This is our second time working with Rocket. Both instances have been incredibly smooth and professional. Ryan provided exceptional customer service: Ryan was responsive, patient, and went above and beyond to answer questions and address concerns. Ryan made the entire process a breeze. Thank you Sir!
Kevin Williams
Rockey was very helpful to begin the process. I feel after it was known I was moving forward, communication slowly stopped. I had to continue to reach out for updates. Things agreed on all of a sudden changed come closing. He got it done, but not impressed at all!
Rockey Gaizi
Reply from Rockey Gaizi:

At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our ...At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Janice Hall
Justin was extremely patient, professional and knowledgeable about the process which helped me a lot. His guidance throughout the process brings so much comfort when you really don"t know what you are doing. Having Justin was a blessing for me. Thank you very much for sharing your expertise. Janice Hall
Shawn Smith
He was wonderful and processed what he said he would in the amount of time he described. Very simple process that he got started effectively.
Mike Jalad
Cass Hart has been our "ROCK" throughout our refinance venture. He's ALWAYS available via text and phone to answer your questions and/or offer good advise.
Our refinance was different from most as we split a section of our property off from the original property financed years ago.
We highly recommend Cass for anything related to mortgage finance/re-finance. Any questions we have in the future will ...Cass Hart has been our "ROCK" throughout our refinance venture. He's ALWAYS available via text and phone to answer your questions and/or offer good advise.
Our refinance was different from most as we split a section of our property off from the original property financed years ago.
We highly recommend Cass for anything related to mortgage finance/re-finance. Any questions we have in the future will be directed to Cass.
He's very personable and easy to communicate with.
Thanks to Cass, our refinance went smoothly.Read MoreRead Less
Steve Mahoney
Where to begin......Emily was a tremendous help throughout our process. She was very professional and seemed to be out in front of all issues that arose. We have dealt with many loan servicers over the years and Emily's service was by far the best. She is a true asset to Rocket Mortgage and I would gladly recommend her to anyone going forward!
Douglas Prutting
This was a good experience as it always is. Everyone did their job in what appeared to be an efficient and friendly manner.
Brad Garner
Daniel was wonderful to work with! He was not only fast and professional, but very accessible and easy to communicate with. He explained our options very well, and kept us abreast of our loan application process.