Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ken Roberts
We ran into many roadblocks with our mortgage from the VA assessor, the seller and loan timing to the point we had to cancel the first loan attempt and start a new one. Oneal stuck with us through the whole thing. He kept in contact with us, our buying agent and the selling agent as well as the VA. He even stayed after hours some nights working on our mortgage. He acted like he was working to get ...We ran into many roadblocks with our mortgage from the VA assessor, the seller and loan timing to the point we had to cancel the first loan attempt and start a new one. Oneal stuck with us through the whole thing. He kept in contact with us, our buying agent and the selling agent as well as the VA. He even stayed after hours some nights working on our mortgage. He acted like he was working to get a loan for his mom or dad. We finally go our approval and are now in the home of our dreams. That would not have happened without Oneal persistance and determination to get it done.Read MoreRead Less
Kiersten Gonzales
As a first-time home buyer, the prospect seemed pretty intimidating. However, from day one Joe was always there to make sure I was comfortable and all my questions were answered. Even while working with other Rocket Mortgage employees at different phases of the mortgage process, Joe would still check in to make sure I was happy, that I understood everything taking place, and ensure things were ...As a first-time home buyer, the prospect seemed pretty intimidating. However, from day one Joe was always there to make sure I was comfortable and all my questions were answered. Even while working with other Rocket Mortgage employees at different phases of the mortgage process, Joe would still check in to make sure I was happy, that I understood everything taking place, and ensure things were going smoothly. His attention to detail and high level of concern for customer satisfaction went well beyond my expectations. Read MoreRead Less
Denny Read
Annmarie was Extremely helpful in every way. Follow-up superb.
Jeff Bird
Adam was extremely helpful with what I would call a "difficult" mortgage situation. He was very forthcoming, and the entire team was always readily available.
Larry Brannon
Donnie was a tremendous help during the refinancing of my home loan. He provided a quick estimate and made the process flow smoothly.
Kim Hornok
Matt, was very helpful and was able to get ahold off any time I called. I would do business with him always.
Sue Meyn
I had a wonderful experience with Drew and all the other associates. I have been recommending Rocket Mortgage to many of my friends who are wanting to purchase a home or refinance. I have never had such a professional caring group of people help me go all through the process of my refinance. Thank you so much.
Allen Bissell
Laura was excellent. Didn't pressure us just answered our questions and got the ball rolling. She periodically touched base with us without being a nuisance and was very helpful in providing information and smooth transitions from step to step.
Ray Shorman
Ted was very helpful when I had questions. He was prompt with responding to my (emails) questions and concerns.
Scott Wipperman
Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. Because I initiated the loan process and am not in the hose more than half time, this seemed to stump the the processors. Apparently, had Merilee initiated the loan process there wouldn't have been ...Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. Because I initiated the loan process and am not in the hose more than half time, this seemed to stump the the processors. Apparently, had Merilee initiated the loan process there wouldn't have been a problem since she lives there full time. Both our names are on the loan, this seems completely aribitrary about who initiates the loan. Second, they didn't count all my income initially. I'm a pastor, so I my income contains both a Salary and a Housing Allowance. Over a month into the loan there were messages that we didn't quite meet the debt/income ratio. First the processors were trying to deal with a credit card's reported monthly payment (was it overstated), and then it came to light that only a portion of my housing allowance was being attributed to my income. Rocket Mortgage was only allowing what the new mortgage payment would be toward my Housing Allowance. Two big problems: a)housing allowance covers rent/mortgage plus utilities, and anything I purchase to equip/maintain the house (furniture, yard equipment, decorations, repairs, appliances, etc.), b) it only makes sense to overestimate your Housing Allowance. If you overestimate, what wasn't "used" turns back into Salary on your tax return. If you underestimate you can't after the fact claim some of your Salary as Housing Allowance. So, pastors overestimate, and convert the excess back to taxable income. Rocket Mortgage should count the entire Housing Allowance as part of a pastor's income. Additionally, the fact this took more than a month to come out is a problem. I could have pointed out the error in Rocket Mortgage's processing if anyone would have made it clear not all of my income was being counted early on. These delays caused my loan not to close in the 45 day window. Then Rocket Mortgage added a quarter point fee to the loan for extending the lock. After I explained that I wasn't the delay in the loan closing (I always got info in right when requested) but the fumblings over the above to issues the agent said he would seek removal of that "penalty" point. I'm pleased that it's removal was promptly approved and removed. Lastly, as I included you in a message, after the first loan estimate, the subsequent loan estimates kept showing a one point origination fee. It was explained that that was an error, and there would be no fee, but with each new iteration of paper work I was forced to call and inquire again that no origination points were being added to the loan. It would have been more reassuring if the erroneous points didn't show up on the Loan Estimates. Matt, if you helped in resolving any of the issues that came up I sincerely appreciate your efforts in helping the loan proceed. Ultimately the loan closed under the terms I anticipated (terms as we discussed); it would have been nice to have the loan close in the original 45 days.Read MoreRead Less