Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Marcia House
He was very professional and knowledgeable about finding the right loan for me.
Paula Grieves
Excellent, professional, helpful, informative and very attentive experience in refinancing my home. I didn't even know what I was looking for but CJ helped me understand that a refinance was the best option for my husband and I. We also ended up with enough cash back to take a little belated honeymoon, new kitchen cupboards, shower insert and a new shed for the back yard! Great experience!
Marc Stella
Luke was friendly, helpful and professional. He's also responsive whenever you have a question. Thanks Luke!
Terri Spinosa
Tyson was such a pleasure to work with. Our refinance was seamless and we were under no pressure. He took his time with us, providing multiple options (I likely drove him crazy asking to run the numbers this way and that way). He was clear on all the details and very responsive to all my inquiries. We were able to schedule our closing at our home which was very convenient for our schedules. Many ...Tyson was such a pleasure to work with. Our refinance was seamless and we were under no pressure. He took his time with us, providing multiple options (I likely drove him crazy asking to run the numbers this way and that way). He was clear on all the details and very responsive to all my inquiries. We were able to schedule our closing at our home which was very convenient for our schedules. Many thanks to Tyson! Highly recommend.Read MoreRead Less
Amy Wainwright
Darr was like my best friend AGAIN thru this refinance. It's not the 1st time! He is the most helpful & explains every process along the way from start to finish. He was always available for my questions & had the fastest response time I've ever seen when trying to be financed. Darr is the best asset to Rocket Mortgage. I give him 5 stars but if there were more he would definitely get them too! ...Darr was like my best friend AGAIN thru this refinance. It's not the 1st time! He is the most helpful & explains every process along the way from start to finish. He was always available for my questions & had the fastest response time I've ever seen when trying to be financed. Darr is the best asset to Rocket Mortgage. I give him 5 stars but if there were more he would definitely get them too! Darr is my go to man! Always will be! Thanks Darr for helping me figure it all out again. I appreciate you and your knowledge in this field so much.Read MoreRead Less
Trish Lewis
This was the easiest Re-fi ever thanks to Darr. He gave us options so we could choose which one would work best for us. He explained in detail the whole process. He was always available to answer questions. We are very happy with Darr and Rocket Mortgage.
Christine Oliver
Dina Feterico at Rocket Mortgage did a fantastic job handling our VA loan. She took great care of us every step of the way, and we’re so grateful for her hard work and the support of her whole team. It’s clear she understands what it takes to serve military families through the loan process. Highly recommend Dina and the Rocket Mortgage staff!
Emily Wathan
Matt and his team were able to help boost my credit where it needed to be and displayed top notch customer service along the way, checking in daily and offering strategic advice when I received pushback from creditors. Thank you, Matt!
Cee Rubi
Steven was absolutely wonderful throughout my entire home-buying process. He was knowledgeable, patient, responsive, and always took the time to explain everything clearly. My journey had a few unexpected twists—including a house that fell through—but Steven helped me navigate each one and ultimately made it possible for me to purchase the right home.

What has impressed me even more is that his ...
Steven was absolutely wonderful throughout my entire home-buying process. He was knowledgeable, patient, responsive, and always took the time to explain everything clearly. My journey had a few unexpected twists—including a house that fell through—but Steven helped me navigate each one and ultimately made it possible for me to purchase the right home.

What has impressed me even more is that his support didn’t end at closing. He has continued to check in with me, and we still laugh together about the house that wasn’t meant to be! Steven made what could have been an incredibly stressful experience feel manageable and personal. I’m so grateful for his guidance and would highly recommend him to anyone looking for a lender who is not only excellent at his job, but genuinely cares about his clients.
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Patricia-Dorothea Reazin
I have to admit, I was excited to work with Haidar, especially given the excellent reviews. However, my experience was quite different. I had a bit of a unique buying situation - going through a divorce while buying a home - and I was always transparent and upfront with him about this situation. I have asked him countless times, before even being sent to underwriting for a pre-approval, if my ex ...I have to admit, I was excited to work with Haidar, especially given the excellent reviews. However, my experience was quite different. I had a bit of a unique buying situation - going through a divorce while buying a home - and I was always transparent and upfront with him about this situation. I have asked him countless times, before even being sent to underwriting for a pre-approval, if my ex will need to have any kind of involvement. He repeatedly said no. Well, that was a lie, and we found out two weeks before closing. Naturally, this was very upsetting and almost caused the deal to fall through. He was also not a great communicator. Sometimes I responses took minutes, sometimes it took days. Especially, when I had asked for accountability and guidance on how to navigate the legal landscape of the situation, it took him forever to reply. He was also no help in trying to find a solution or establish open and transparent communication between the realtor, title company, Rocket Mortgage, and me. I sent several emails asking to please "reply all" to make sure all stay in the loop, but he continued to text me and essentially blamed me for his oversight and lack of disclosure. Can I recommend Rocket Mortgage? Yes, absolutely. Can I recommend Haidar? No. Please find someone else.Read MoreRead Less
Haidar Hatoum
Reply from Haidar Hatoum:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less