Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Melissa Grimwood
Tyler misled us on what we could be approved for. My husband is eligible for VA loan. He kept hedging throughout the process. Told us and realtor that the price we were selling our house for would be enough to cover the things we needed to do and then said it wasn't and because we didn't sell for higher amount he couldn't get us into the house we found. Then when asked to provide a letter saying ...Tyler misled us on what we could be approved for. My husband is eligible for VA loan. He kept hedging throughout the process. Told us and realtor that the price we were selling our house for would be enough to cover the things we needed to do and then said it wasn't and because we didn't sell for higher amount he couldn't get us into the house we found. Then when asked to provide a letter saying Rocket couldn't help us with financing he basically tried to put it on us saying my husband had delinquent accounts although my husband's debts are in good standing. Another lender said they are not even sure how he said we were approved at the amount he said. Wanted us to see if we could get gufted money by someone to help pay off a debt and still said it wouldn't be a guarantee. Now we are looking at our house selling and us not having a place to go.Read MoreRead Less
Tyler Brown
Reply from Tyler Brown:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I saw that you were able to speak with our Client ...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Cheryl Walker
Noor guided me throughout the entire process. She explained the difference in getting the documents requested in, in a timely manner versus submitting them whenever I got around to it.
I was able to do the entire process in less than a month.
Thank you Noor, you are a valued member of the Rocket Mortgage Company.
Stella Liao
Keith was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly recommend him to anyone looking for a reliable and professional lender. was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly ...Keith was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly recommend him to anyone looking for a reliable and professional lender. was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly recommend him to anyone looking for a reliable and professional lender.Read MoreRead Less
Visual Monkey
Highly recommend Frank to all buyers, especially if you are looking for a qualified loan.
Super professional!
Jessica Crim
The journey to refinance started with Tiffaney over two years ago, when, due to my situation, I was unable to refinance at the time. She waited patiently for us to be ready, and when we were, she brought us confidence in the process. She was always there to answer questions along the way and received many text messages from me, yet she remained professional and kind. I am so thankful that Tiffaney...The journey to refinance started with Tiffaney over two years ago, when, due to my situation, I was unable to refinance at the time. She waited patiently for us to be ready, and when we were, she brought us confidence in the process. She was always there to answer questions along the way and received many text messages from me, yet she remained professional and kind. I am so thankful that Tiffaney was there to help us through the process! She is one of the best!Read MoreRead Less
William Whidbee
Working with Brent made things easy to understand
Ashley L Hodson
Excellent! I had a horrible experience with PNC Bank trying to refinance my home, and wasted 4 weeks, but I was able to get everything resolved with Zach. He was a breath of fresh air! He was very efficient, organized, professional, diligent, knowledgeable and competent. I highly recommend to everyone!
Brenda Ahrens
Christopher was awesome, He was my rock during the process and goes above and beyond to help, get answers or whatever you need. Highly recommend!
Barbara DeLuca
We were so lucky to have Tala as our representative. She made sure that we understand every step of our loan application and closing. She takes great pride in serving her customers. Rocket mortgage is so fortunate to have her on their team. I would not hesitate to recommend Rocket due to the service Tala supplied. Thanks Tala!
Daphne Sinclair
My experience doing business with Ember Mahaffey was awesome, she was very professional, and I would not hesitate to recommend her to anyone who needs her service.