Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Loraine Brown
(J) Judicious and Just, (U) Unforgettably Understanding, (S) Sincerely Supportive, (T) Talented, Thoughtful and Tireless, (I) Inspirational, (N) Notably Nurturing!!
I greatly Appreciate that from our first conversation to our last you listen to me! But not only did you listen ! You heard me! Heard my needs, my desires, my history ! And you responded with God speed!! You blessed me ! Thank you ...(J) Judicious and Just, (U) Unforgettably Understanding, (S) Sincerely Supportive, (T) Talented, Thoughtful and Tireless, (I) Inspirational, (N) Notably Nurturing!!
I greatly Appreciate that from our first conversation to our last you listen to me! But not only did you listen ! You heard me! Heard my needs, my desires, my history ! And you responded with God speed!! You blessed me ! Thank you Justin.Read MoreRead Less
L N
Nick has been great for us many times over.
Jad Duca
Tim was awesome. He was very personable and guided me through every step of the process. Tim was super accessible throughout the process.

Tim was one of the first people to reach out and congratulate me on my purchase.

5 out of 5 stars - I will be recommending Tim to my friends and family.
Luan Van Den Elzen-Flom
Worst experience of my life, 6th mortgage (plus refinances), 1st n last w Rocket, had to apply 3x for same home, chaos and errors on their end and all their representatives. Was told getting a credit for the hassle and errors on their end still waiting for $1041.00. Run away from this company. Tom was 2nd loan officer after original left the company, never had any issues with first loan ...Worst experience of my life, 6th mortgage (plus refinances), 1st n last w Rocket, had to apply 3x for same home, chaos and errors on their end and all their representatives. Was told getting a credit for the hassle and errors on their end still waiting for $1041.00. Run away from this company. Tom was 2nd loan officer after original left the company, never had any issues with first loan officer.Read MoreRead Less
Tom Diaz
Reply from Tom Diaz:

Dear Luan,

Thank you for taking the time to leave a review. I am sorry if there was an opportunity where I could have better assisted you throughout your loan process. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I understand you have spoken with our ...Dear Luan,

Thank you for taking the time to leave a review. I am sorry if there was an opportunity where I could have better assisted you throughout your loan process. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I understand you have spoken with our Client Relations team regarding your experience. Please know I will be available in the future, if given the opportunity to re-earn your trust.Read MoreRead Less

Weldon Russell
He was very knowledgeable, helpful, and always available if I had a question. Every step of my mortgage was exactly like he said it would be. We finished exactly on the date he forecast and the closing was seamless.
Travis Thompson
Josh was awesome to work with. He made the process as simple as possible. Anytime I called or had a question Josh either had the answer or would find the correct answer. Josh is a great guy to work with!
Gregory Johnson
Tom did a great job with keeping us informed on what the next steps were in order to get our home purchased successfully without any issues
Linda Beyer
Tameisha Streamlined the loan process by offering solutions that worked best for me. Her patience is unparalleled and she managed to gather all the required information quickly and efficiently.
David Baron
Manar was great and provided wonderful customer service. We were able to close our mortgage refinance within 30 days.
Cynthea Russo
I cannot say enough positive things about our experience with Sara, our Mortgage Loan Officer at Rocket Mortgage. From our very first conversation, she was an absolute rock star. She didn't just walk us through the process; she guided us the entire way, making what can be a confusing journey feel incredibly clear and manageable. We were on a time crunch, and although she didn't say it, I am ...I cannot say enough positive things about our experience with Sara, our Mortgage Loan Officer at Rocket Mortgage. From our very first conversation, she was an absolute rock star. She didn't just walk us through the process; she guided us the entire way, making what can be a confusing journey feel incredibly clear and manageable. We were on a time crunch, and although she didn't say it, I am confident she worked through the weekend to wrap it all up for us!

What really stood out was her proactive communication. She was always ahead of us, anticipating our questions and letting us know about new options Rocket Mortgage offered before we even thought to ask. It was this level of care and attention that made us feel completely supported and confident in our decisions.

Sara's professionalism and knowledge are truly top-notch. She was patient, thorough, and genuinely dedicated to helping us find the best solution for our needs. We are so grateful for her hard work and would highly recommend her to anyone looking to work with a loan expert who truly has their back. Thanks, Sara, for being so amazing!Read MoreRead Less