Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Dortha Cowgar
Angela was great to work with. She always answered our questions and always called back. I have already have referred her to a few people and we will definitely work with her again. Angela treats you like real people and not a paycheck and always with respect no matter what silly questions we asked. Thank you Angela
Michelle
Ethan was great to work with. He was professional and knowledgeable. He quickly responded to questions or information needed through the process. I would highly recommend him to anyone needing finance or refinance a home!
Danielle Ledbetter
She helped me tremendously! Great communication and she knew exactly what we needed to do to raise my credit score. Thank you so much LaQuitta!
Tiffany G. Mead
I cannot suggest Aaron enough. Erin made the process of purchasing my home a very easy and confident process. Aaron not only listen to what my needs and requests were, he heard them. That showed me that I mattered in this process. Aaron and his team were professional, knowledgeable, helpful, trustworthy, patient and most of all understanding with what my goals were.
Shelley McNellis
Moe is amazing, professional, knowledgeable, kind and trustworthy. Excellent representative of Rocket Mortgage, pleasure to do business with.
Chris Gerak
Unfortunately, Jeremiah only seemed interested in closing the deal for Rocket Mortgage and not guiding me thru my own personal mortgage process. He initially gave me the wrong information on whether I needed an attorney to close on my house. He told me I did not when in fact I did. He advised me to then run title as a first step, possibly costing me extra money but luckily the attorney I selected ...Unfortunately, Jeremiah only seemed interested in closing the deal for Rocket Mortgage and not guiding me thru my own personal mortgage process. He initially gave me the wrong information on whether I needed an attorney to close on my house. He told me I did not when in fact I did. He advised me to then run title as a first step, possibly costing me extra money but luckily the attorney I selected was able to accept the title search. At the bare minimum, that costs me days of coordination, negotiating and extra headaches. Then, he quoted me a closing cost based on a credit report he ran at the initial underwriting and didn’t advise me that this could change if my credit changed. Well, my credit changed at the time when they pulled the final credit report due to completely manageable circumstances. If he had advised me that this could happen, I could have kept my credit card balances low that month in order to keep my credit score up in the month of the closing. In the end, this ended up costing me over $1,000 and was completely avoidable had he had my best interests in mind. He could have offered a closing credit for that amount but instead did nothing. Bad broker. Bad service. Bad outcome. I will look elsewhere for a mortgage next time solely due to him.Read MoreRead Less
Jeremiah Koprowski
Reply from Jeremiah Koprowski:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jacob Vanderloop
Aaron was awesome. He stayed in contact throughout the loan process and was very helpful and knowledgeable with answering questions.
Julie Daujotas
Very helpful explains things goes the extra mile and even if its hard he works and does not give up on the situation. Very greatful that Evan was able to.help.me with my unique situation couldn't ask for a better person to help me get qualified goes above and beyond
Ryan N
Kevin was great! Responsive, concise and flexible when I had some issues with my email. Thank you sir.
Morgan Richardson
I recently worked with Dorian and he made the process so smooth and simple! He did exactly what he said he was going to do when he said he was going to do it. Great customer service and a positive attitude