Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Aaron Moore
Was absolutely awesome! Any questions I had it didn’t matter when it was I could call. Made the process super easy and kept me informed the whole time.
Thekra Romaya
Andrew listened to our problem and he gave us different options that would meet our needs and he explained each option and helped my husband & I choose the best option for our circumstances. I would highly recommend him to all my family & friends.
jennifer mckee
Kristine was great at answering all of my questions regarding refinancing my mortgage. I did have some negative experiences though:

Sometimes I would send her a text and she would not respond so after a 1-3 days, I had to reach out again and then she would respond. There were many times during the process when my mortgage was just waiting on something before it could move forward in the process. ...Kristine was great at answering all of my questions regarding refinancing my mortgage. I did have some negative experiences though:

Sometimes I would send her a text and she would not respond so after a 1-3 days, I had to reach out again and then she would respond. There were many times during the process when my mortgage was just waiting on something before it could move forward in the process. However, the portal didn't tell me exactly what it was waiting on and neither did Kristine. So several days were delayed. I called the Rocket Mortgage main phone line to get an update since Kristine wasn't responding. At one point, the wait was on verification of my employment. Several days had gone by and I didn't know what the hold up was. I reached out to Kristine and she told me. I was then able to immediately provide the employment verification.

On the day the interest rate was to be locked, I asked Kristine if I could get a lower interest rate before closing if it went down. She said yes, that we were just locking the rate to make sure it wouldn't be higher. When closing approached, the interest rate had gone down by more than 1% and I asked if I could get a lower interest rate. She told me I would have to buy down the rate (and it was price-y). I wish she had explained to me that to me when I originally asked her the rate. I may have chosen to wait on locking the rate.Read MoreRead Less
Nancy Kamotho
Sam has good customer service skills, friendly and was always available to answer questions.
Bill Bixby
Jeanie was recommended by our Schwab Wealth Advisory contact, and was an absolute crackerjack: highly competent, prompt--and a couple of times even prompting--communicator, super personable. Provided system coaching a couple of times with Rocket's extensive template for tasks, etc. Our loan came through, start to finish, in a month, which seemed fast to us. Great experience.
Tim Cooper
Christian is a rock star. Very customer-centric, empathetic, and knowledgeable. He made a potentially complex process easy to understand and communicated all available options in an efficient and friendly manner. He was very responsive to our needs and took the time to ensure our satisfaction. I would not hesitate to recommend Rocket to any of my friends or family in need of financial services.
Amanda Winchester
I can't tell you how much I appreciate Linda! She has never been been pushy, never forced our hand. She reached out to us and suggested we look at numbers and when we least expected it, we refinanced!
unit FK7
Tyler was excellent to work with and talked things through with me in ways that I could understand
Lola Sicking
Tara was wonderful to work with. She was always available to help with any situation. She contacted people when we couldn’t get them to respond. Everything she did for us was cheerfully embarked on.
Rachel Clyburn
Brent was able to help me when I thought I had no options. He was very informative and explained my options well. He also helped me to understand the options on my existing mortgage. He was a pleasure to work with and I highly recommend him.