Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ann Brittin Hood
Forest was excellent to work with on our home equity loan. Great attitude, knowledgeable and efficient.
Nick Elgie
Top notch communication and delivery.
Nadine Frisch
We chose Rocket Mortgage for our home purchase, but the experience was frustrating and stressful. Repairs on the seller’s side delayed the loan process so much that our initial loan approval timed out. We had to reapply, which caused my credit score to drop below the required level.

I ended up paying off a debt on a credit card I was trying to reduce, just to raise my score again, which took ...We chose Rocket Mortgage for our home purchase, but the experience was frustrating and stressful. Repairs on the seller’s side delayed the loan process so much that our initial loan approval timed out. We had to reapply, which caused my credit score to drop below the required level.

I ended up paying off a debt on a credit card I was trying to reduce, just to raise my score again, which took extra time and increased closing costs by nearly $1,000. I also had to come up with additional reserves due to the score drop.

The process took four months from signing the purchase agreement to closing. Communication was poor, with many people involved who repeatedly asked for the same documents and seemed unaware of the loan’s status.

Overall, my realtor and I would not recommend Rocket Mortgage based on this experience.Read MoreRead Less
Matthew Vander Zanden
Reply from Matthew Vander Zanden:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Glenn K
Very positive experience working with Billy. He demonstrated patience and compassion and made us feel like he was invested in providing the right option for us for our home equity loan. He was very responsive and followed up when required. Excellent experience with Billy.
Connie Johnson
Lisa was amazing. She made sure the process was quick and made it easy to understand what was needed and when. Would recommend her to anyone seriously looking for a new home.
Michael Block
Shane was absolutely amazing. He was knowledgeable, professional, not pushy, and had our best interests in mind. Highly recommended.
Linda Berger
Bal is a terrific person to work with. He is professional, understanding and willing to go the extra mile to make the experience as easy as possible. I highly recommend him to anyone seeking a refi, home loan or equity line.
Michelle Roberts
She was very easy to work with considering myself having zero knowledge on buying a home. She's helpful,hard working and also compassionate which makes you feel comfortable trusting her. Pleasure to work with! 😊
Rick Nelson
Mike was professional, well organized, and personable.
My wife and I enjoyed working with him very much.
Carla Miller
My home buying experience was extremely challenging, no fault of Jamie or Rocket Mortgage. Jamie and Rocket Mortgage kept me on point. Jamie kept me from getting discouraged and was always ready to help. Rocket Mortgage's process is user friendly and very transparent. The communication is remarkable. I would highly recommend Rocket Mortgage.