Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Larry Liberchuk
I can't say enough good things about Nick. After he handed everything off on a "silver platter" to a processing agent, things went sideways. The processing agent (aka "purchase escalation specialist") was either incompetent or intentionally malicious, perhaps both. She delayed everything until the very last minute and kept referring to "her team" and "an investor review", which was a complete ...I can't say enough good things about Nick. After he handed everything off on a "silver platter" to a processing agent, things went sideways. The processing agent (aka "purchase escalation specialist") was either incompetent or intentionally malicious, perhaps both. She delayed everything until the very last minute and kept referring to "her team" and "an investor review", which was a complete nonsense. I contacted Nick for help, because I couldn't deal with her anymore, and he immediately handled the situation to move clear the loan for closing. If it were not for Nick, I would walk away from this deal. Nick is a highly qualified professional, who exhibited patience, understanding and a quick grasp of the situation. If he could do everything himself from start to finish, including closing a loan, it would be an amazing experience. Unfortunately, there are not enough hours in a day for that to happen, and clients regretfully have to suffer through the "purchase escalation specialist." My next mortgage deal will be definitely with Nick.Read MoreRead Less
Marlain Weeks
Ms. Greta was very helpful in anything I asked, no matter how silly or insignificant. She was very knowledgeable and accommodating throughout the entire refinancing process.
Kevin Bolles
Jack was awesome to work with. Add 65 years old with health issues he had a lot of patience to explain things to me and I really appreciated that. This is the third time I’ve used Rocket and this is why I use Rocket. They have guys like Jack that really care about their customers. Thanks again for your great job and you have a great day Jack.
Hoppie Alexander
Olivia McGriff was exceptional in every phase of my loan process. She listened intently to make sure that she was focused on my needs. she is thoroughly professional, calm and patient and not only willingly answers questions, after she has dealt with all concerns, she solicits other questions. I am delighted that of all of the professionals on the Rocket Mortgage Team I am exceptionally pleased ...Olivia McGriff was exceptional in every phase of my loan process. She listened intently to make sure that she was focused on my needs. she is thoroughly professional, calm and patient and not only willingly answers questions, after she has dealt with all concerns, she solicits other questions. I am delighted that of all of the professionals on the Rocket Mortgage Team I am exceptionally pleased that Olivia was the one on my team because frankly speaking, I could not have handpicked a better member. Olivia is superb!Read MoreRead Less
Pat Patterson
Geoff is a friendly professional agent for Rocket.
I enjoyed working with him and his speedy responses to any questions I had. He has my recommendation.
Amy Asper
Sarah was amazing every step of the way! She is responsive, communicative and very good with setting expectations and giving great explanations. She is a true professional and we loved working with her.
Chris P
Manal gave me a detailed plan on how to raise my credit score and help me refinance my home! Without her help and the great staff at Rocket Mortgage I would have had to move, now I can keep my home! Thank you thank you!!!
Stephanie Short
Erika was awesome to work with very helpful and polite. Glad I chose Rocket mortgage couldn’t be more pleased with the staff
Valerie
Max was very knowledgeable and helpful! We are very happy with his assistance, kindness and patience with all of our questions and concerns!
Chad Foisy Real Estate
Working with Moe again was super helpful. He’s a true professional with a solid knowledge of the products available and was able to give my clients the best possible loan for their new home purchase. His availability and responsiveness is a huge asset. Such a professional, but always makes the experience fun as well!