Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Nils Fox
Andre was very helpful. Rocket Mortgage reaching out to me on their own and letting me know we could reduce both my monthly payment and overall loan term was awesome.
Maria Terrezza
I had the pleasure of working with lorans during a recent home purchase, and I can confidently say the experience was outstanding from start to finish. He demonstrated exceptional knowledge of the mortgage process and took the time to walk mu client's through every step with patience and clarity. What stood out most was his responsiveness and proactive communication. Whether it was answering ...I had the pleasure of working with lorans during a recent home purchase, and I can confidently say the experience was outstanding from start to finish. He demonstrated exceptional knowledge of the mortgage process and took the time to walk mu client's through every step with patience and clarity. What stood out most was his responsiveness and proactive communication. Whether it was answering questions, explaining documents, or providing updates to me as the buyer's agent, he was always available and incredibly organized. The entire financing process moved forward smoothly and on schedule—thanks in large part to Lorans professionalism and attention to detail. If you're looking for a loan advisor who is not only experienced but also genuinely cares about your financial success and peace of mind, I highly recommend him. It has been a pleasure working together.Read MoreRead Less
Adrian Leal
Great to work with, responds fast and helps with all questions you may have!
Deanna Davis
Ted was extremely responsive even though I had A LOT of questions. He was patient in walking us through all of it from beginning to end - I highly recommend him to anyone who's going through this process.
Tom Housel
Dan was extremely helpful and communicative throughout the buying process. I’m very grateful for all of his guidance over the past several months. I highly recommend working with him! Thanks, Dan!
Jeff Reaves
Thomas was the best mortgage broker I've ever dealt with, and I have dealt with at least 50 over last 30 years. He is thorough, knowledgeable, and extremely easy to talk to.
Fallon Stephens
Amanda was patient and kind with me as I navigated the newness of home buying. She also followed up with me and my husband when I thought that buying was not going to be an option secondary to time constraints and provided supports for how efficient the process can be. Amanda provided clarification to questions/concerns that I had regarding out-dated information and new policies. I would ...Amanda was patient and kind with me as I navigated the newness of home buying. She also followed up with me and my husband when I thought that buying was not going to be an option secondary to time constraints and provided supports for how efficient the process can be. Amanda provided clarification to questions/concerns that I had regarding out-dated information and new policies. I would recommend Amanda to anyone, seasoned or new, to the mortgage world.Read MoreRead Less
Heidi Smith
Candice was very knowledgeable, she explained the process well and was personable.
Michelle Brooks
Loved working with Jill. She was very helpful and polite.
Laura Gonzalez
This is the second time I’ve done business with rocket mortgage. The first time was a HELOC loan. That was an amazing experience and everything went through seamlessly. This time I was doing a refi on my mortgage and had the unfortunate experience of working with Justin. Justin is all sunshine and rainbows, but no work no communication and no honesty. After two months and him telling me that ...This is the second time I’ve done business with rocket mortgage. The first time was a HELOC loan. That was an amazing experience and everything went through seamlessly. This time I was doing a refi on my mortgage and had the unfortunate experience of working with Justin. Justin is all sunshine and rainbows, but no work no communication and no honesty. After two months and him telling me that everything was great no worries don’t worry about submitting things that had been requested through email the underwriters had everything they needed… I receive notification that my loan was denied! I was in a very high stress situation just knew my situation and then stopped returning my calls. It wasn’t until an amazing man named Jeffrey Kinczkowski stepped in, grab the falling horse by the reigns and brought it across the finish line! I have absolutely nothing but distain and discussed for Jeffrey and the way he does business and I wish there was a way to give two separate ratings for this loan… I have to give at least one star, but I would like to give a -10 to Justin and I would like to give a +10 to Jeffrey. He saved my behind he saved the loan he saved my house and probably saved me from a long Hospital stay! Will I do business with Rocket again? Yes I will, but I will be more diligent in vetting who is supposedly working with me.Read MoreRead Less
Justin Flood
Reply from Justin Flood:

Dear Laura,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Laura,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less