Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

david kitson
Great customer service very nice to talk to very knowledgeable would definitely refer anyone I know
brittany horswill
Great guy! Very helpful, and patient for someone who has no clue where to start.
Stacie Zak
Leena was amazing!!! Very helpful and caring! Would highly recommend to anyone!
Rhonda Salazar
Paul made the process so easy! He kept his eye on my loan thru each step of the process and quickly intervened to resolve any issues. My realtor didn't think we would be able to close in two weeks, but Paul made it happen!!
Tracy Liska
Sebastian really helped me out. He made something that was really scary and stressful for me so much easier!
Holly Hannaford
He was amazing to work with, very quick responses, easy to understand and make changes with and always so professional and kind. I cannot say enough good things about Garrett, truly a pleasure and very grateful he was my mortgage loan officer.
Michael Chaillou
Dalton was great, he checked in every Friday to make sure I didn't need anything before the weekend while I was house shopping. After I found my new home he walked me through the process.
Bill Rolain
Ralph was clear in what needed to be done to improve our credit score and guided us every step of the way. Highly Recommend!
Nishant Nath
David was amazing throughout the process, always responsive and came up with suggestions & ideas which put us (the buyers) in advantage. He was very communicative and made the process very easy for us. We highly recommend everyone to work with david to make their home buying process a breeze.
Annette Wilkie
Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K ...Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K withdrawal plan instead of accepting the standard confirmation form from my investment company. Garrett did a great job trying to smooth things over, but if I were him, I would warn applicants in advance. I may not use Rocket Mortgage in the future. I'll be researching the loan fees.Read MoreRead Less
Garrett Merrill
Reply from Garrett Merrill:

Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional ...Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional concerns.Read MoreRead Less