Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

David Doyle
Mike did a great job and helped worked through any issue that came up during the process. The five stars is for Mike but not Rocket Mortgage. It does not appear to be the same company I have dealt with in the past. I was at the point of switching mortgage companies but Mike was able to get through the bumps and hurdles.
J K
No follow through. Lack of communication.
Al Dbouk
Reply from Al Dbouk:

Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations ...Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

Bryan
Breytan was very professional and responsive to all of my questions during the loan process. He effectively communicated the information of my loan to me and made the process easy to follow. The loan process was completed faster than I expected with his help. Thank you!!
Adah Chachere
Jacob was super attentive and made the whole first-time home buying experience as easy as possible. There was so much going on and so much to do, but I didn't feel nervous because Jacob and his team at Rocket took care of me. Very appreciated!
Steven Mizusawa
Marcello helped with all the steps for getting our refinance approved.
Appreciated his patience and suggestions.
Anand Modali
Great experience working with Austin. Very knowledgeable all around and answered all our questions either thru call or via text messages. He made our financing a cake walk. Thank you Austin and Rocket Mortgage for all the help.
Tammy Williams
Elijah was wonderful to work with. He was knowledgeable and trustworthy throughout the entire process. I would definitely recommend Elijah to anyone buying a house.
ERIC
Derrick was excellent all the way through.
J.O Galva Gomez
A Truly Exceptional Loan Officer

Working with Luis Matos was, without a doubt, the best decision we made throughout our homebuying journey. From the very beginning, Luis went above and beyond any expectation we had. He was not just a loan officer—he was a trusted advisor, a problem-solver, and a true partner every step of the way. His level of involvement, professionalism, and genuine care for our ...A Truly Exceptional Loan Officer

Working with Luis Matos was, without a doubt, the best decision we made throughout our homebuying journey. From the very beginning, Luis went above and beyond any expectation we had. He was not just a loan officer—he was a trusted advisor, a problem-solver, and a true partner every step of the way. His level of involvement, professionalism, and genuine care for our needs made the entire process feel smooth, personalized, and completely stress-free.

Luis made himself available at all times—answering every phone call, replying to texts late at night, and making sure we never felt lost or unsure. He took the time to break down complex terms in simple language and made sure we understood every part of the loan process. He constantly kept us updated, advocated for the best rates and options, and was proactive in preventing issues before they could even arise.

What really set Luis apart was how personally invested he was in our success. He treated our application like it was his own, going the extra mile to make sure we felt supported and confident throughout the journey. His attention to detail, transparency, and calm leadership made it feel like we had a true expert on our side—someone who wasn’t just doing his job, but someone who genuinely cared about our future.

If there’s anyone who deserves to be leading an entire team, it’s Luis Matos. His leadership qualities, unmatched work ethic, and outstanding customer service skills make him more than just an asset—he is a prime example of what excellence in this industry looks like. If there were a position above “loan officer,” Luis should have it. He’s the kind of professional every homebuyer dreams of working with.

Thank you, Luis, for everything you did for us. You’ve set the standar!!Read MoreRead Less
Tanner Perry
Dan reached out shortly after our loan was switched to Rocket Mortgage. I wasn’t really thinking it was a great time to refinance but we got a great interest rate and the whole process was super easy. Dan went above and beyond answering questions quickly and thoroughly. He communicated how worked best for me and was able to get everything completed timely. So pleased with the whole process and are...Dan reached out shortly after our loan was switched to Rocket Mortgage. I wasn’t really thinking it was a great time to refinance but we got a great interest rate and the whole process was super easy. Dan went above and beyond answering questions quickly and thoroughly. He communicated how worked best for me and was able to get everything completed timely. So pleased with the whole process and are so happy to be with rocket mortgage.Read MoreRead Less