Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Erik Hernandez
Jonathan was an absolute delight to work with. He was prompt in responding, thorough, patient and very professional.
Stefanie Shafer
Fast to answer any of our questions!
Kathleen Mansour
I worked with Jill for a home equity loan. I was actually at the airport when we talked on the phone. Jill is very professional, courteous, and kind. The process was/is so user friendly. I felt like I was friends with Jill through this entire process. I highly recommend Jill Patel for any of your mortgage needs.
Ronnie Golden
My wife and I was trying to make up our minds if we wanted to sell our home and downsize. I met Geoff during the that time. He was very helpful and and patient with us. We decided to remain in our house. We did a refinance and got equity to help us to achieve our golds. Geoff was a great help in suggesting ways to help us make a decision to achieve the needs we had. The process was very easy and ...My wife and I was trying to make up our minds if we wanted to sell our home and downsize. I met Geoff during the that time. He was very helpful and and patient with us. We decided to remain in our house. We did a refinance and got equity to help us to achieve our golds. Geoff was a great help in suggesting ways to help us make a decision to achieve the needs we had. The process was very easy and closing was within a couple weeks. At closing Rocket had an notary come to our house to notarize the papers. I have used Rocket Mortgage on other occations and found the process to be very easy.Read MoreRead Less
Claudine Beaman
Very knowledgeable and quick to respond.
Susan Morris
Very customer oriented. Sound judgement, very knowledgeable.
Chuck Griffith
I had an outstanding experience working with Jeff Badley at Rocket Mortgage on my refinance.

From the start, Jeff was clear, responsive, and on top of everything. He did not just walk me through the process, he led it. Communication was consistent, timelines were met and even beat, and I always knew exactly where things stood.

What really stood out was how he simplified what can usually feel like a ...I had an outstanding experience working with Jeff Badley at Rocket Mortgage on my refinance.

From the start, Jeff was clear, responsive, and on top of everything. He did not just walk me through the process, he led it. Communication was consistent, timelines were met and even beat, and I always knew exactly where things stood.

What really stood out was how he simplified what can usually feel like a complicated process. He gave honest guidance and made sure I understood my options so I could make the right decision for my situation, not just rush into something.

If you are considering a refinance or home loan, I highly recommend Jeff. I would absolutely work with him again.Read MoreRead Less
Paul Ternahan
David was extremely knowledgeable and helpful throughout the process of a refinance. He stayed in contact with us throughout the process. He was kind and a wonderful person to work with.
Cassandra Robinson
Taha was direct and expeditiously helped me obtain my goals in paying off my debt as well as being able to do some home improvements. Appreciated his professionalism as well as approachable nature.
kristi rabe
If I could give him zero stars, I would. Any issues that would pop up, we had to track him down. We were told all was good so much just to find out that wasn’t true. I rarely got any notifications from the app on things that needed completion or the uploaded document wasn’t enough. When trying to contact him, he was nice at first. Then when we were in panic about possibly losing the house, his ...If I could give him zero stars, I would. Any issues that would pop up, we had to track him down. We were told all was good so much just to find out that wasn’t true. I rarely got any notifications from the app on things that needed completion or the uploaded document wasn’t enough. When trying to contact him, he was nice at first. Then when we were in panic about possibly losing the house, his kindness faded. He told me we needed to have patience when we were past the closing document due date. That should never had been the case had he done his job. Why no phone calls? Why no reaching out if something wasn’t right? Don’t ever tell someone they need patience when they are afraid to lose their house because you failed to be proactive.Read MoreRead Less
Raymn Henany
Reply from Raymn Henany:

Dear Kristi,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Kristi,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. Please know I will be available if given the opportunity to re-earn your trust in the future.”Read MoreRead Less