Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Bob Buchanan
It was an exceptional and easy process!
Richard Sanders
Justin is truly a pro when it comes to the mortgage business. He took the time to explain things in plain English when I wasn't understanding the legal speak. Always updated the progress of the loan. So happy with him and all the other Rocket people I spoke to during the application process. THANK YOU!
Nancy Vineyard
What a gift we were given when Ricardo contacted us. He was professional and very knowledgeable about his product. But the gift came when he chose to know his clients and help them navigate the application process. The key was Ricardo made himself available with patience and clear guidance. It was a pleasure to do business with him.
Bull Dawg Basketball
Sam is an incredible professional who works hard for you.
Blog Boy
She initially offered a refinance program that would save me about $200 per month on my mortgage, but the closing costs were $16,000. I didn’t feel that was a good deal at all. When I calculated the break-even point, it became clear that there was really no benefit to the offer.

After I expressed my concerns, she presented another option with roughly half the closing costs—around $7,000—but that ...She initially offered a refinance program that would save me about $200 per month on my mortgage, but the closing costs were $16,000. I didn’t feel that was a good deal at all. When I calculated the break-even point, it became clear that there was really no benefit to the offer.

After I expressed my concerns, she presented another option with roughly half the closing costs—around $7,000—but that one only saved $100 per month. Again, on a $3,500 monthly mortgage, that just didn’t make financial sense.

To be completely honest, it started to feel like the focus was more on getting me to sign the deal than on what was truly in my best interest. I do appreciate that she took the time to explore options as I asked, but by the end, it seemed more like she was hoping I’d agree to move forward rather than genuinely trying to help improve my situation.Read MoreRead Less
Dawson Fouts
Max was extremely nice and helpful to getting us taken care of and the loan closed
Sandra Hernández
Our mortgage officer was responsive, professional, and always kind throughout the process, which we truly appreciated. However, the experience overall could have been much smoother. Despite providing every document requested promptly, there was quite a bit of back and forth that could have been avoided with clearer communication from the start.

For example, we spent a week going in circles about ...Our mortgage officer was responsive, professional, and always kind throughout the process, which we truly appreciated. However, the experience overall could have been much smoother. Despite providing every document requested promptly, there was quite a bit of back and forth that could have been avoided with clearer communication from the start.

For example, we spent a week going in circles about funds from abroad before being told they wouldn’t be accepted — something that should have been clarified upfront. Additionally, when they suggested increasing the loan amount, it wasn’t made clear that doing so would raise the interest rate. Each time we reviewed the documents, new points were added, even though we had been explicit from the beginning that we did not want any.

While we recognize and appreciate his responsiveness and good intentions, the overall process felt confusing and at times frustrating. Clearer guidance and transparency early on would have made a big difference.Read MoreRead Less
Arnold Salazar
October 6, 2025

Ms. Katherine Butler was a breath of fresh air! In the past, I have purchased nine houses. This was the smoothest and fastest loan closing that I have made. Ms. Butler's one virtue that stood out above all others, was her patience. She took the time to explain in detail; when I failed to understand the first time. This means that she did what all good loan representatives do; only ...October 6, 2025

Ms. Katherine Butler was a breath of fresh air! In the past, I have purchased nine houses. This was the smoothest and fastest loan closing that I have made. Ms. Butler's one virtue that stood out above all others, was her patience. She took the time to explain in detail; when I failed to understand the first time. This means that she did what all good loan representatives do; only she did it better than everyone else that I have used in previous closings. Her professionalism simply expressed: OUTSTANDING!!!Read MoreRead Less
Jonathan Ruesch
Danielle was amazing to work with. She was very consistent with helping us and keeping us informed until the time was right for us to jump on a mortgage refinance. She made the experience smooth and easy and was honest and helpful with us throughout the whole experience. Would definitely recommend working with her if you are looking for a mortgage expert.
Nasir Campbell
Outstanding Service from Start to Finish!
Working with Nate Pitts at Rocket Mortgage was truly an amazing experience. From the very first conversation, he made sure I understood every step of the process and never left me feeling confused or uncertain. Nate guided me through each stage with patience, clarity, and professionalism — always taking the time to answer my questions, explain my options, ...Outstanding Service from Start to Finish!
Working with Nate Pitts at Rocket Mortgage was truly an amazing experience. From the very first conversation, he made sure I understood every step of the process and never left me feeling confused or uncertain. Nate guided me through each stage with patience, clarity, and professionalism — always taking the time to answer my questions, explain my options, and make sure I was comfortable before moving forward.
He was consistent, reliable, and genuinely cared about helping me reach my goals. Nate made what could have been a stressful process feel smooth and simple. His communication was top-notch — always responsive, transparent, and proactive. I could tell he truly wanted the best for me, not just a quick deal.
If you’re looking for someone who’s knowledgeable, dedicated, and will go above and beyond for you, Nate Pitts is the person you want in your corner. I’m grateful for his support and highly recommend him to anyone looking to buy or refinance their home.Read MoreRead Less