Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Donald Hancock
I can't say how pleased we are with our refinancing experience. Jimmy and the folks at Rocket Mortgage were professional, friendly, and on top of everything. Thank you Jimmy for your gift of a stress free refinancing.
Franyer Balmaceda
Ellery Eells is the best Senior Banker I have ever talked to. He was extremely helpful and always call me back there were not a single day that he did not called me back. He explained all my questions so well that I learned a lot about his job and he was really patient and always found a solution for any specific problem that came up. Im really glad that I found him since I was so stressed with ...Ellery Eells is the best Senior Banker I have ever talked to. He was extremely helpful and always call me back there were not a single day that he did not called me back. He explained all my questions so well that I learned a lot about his job and he was really patient and always found a solution for any specific problem that came up. Im really glad that I found him since I was so stressed with everything that was going on but literally thanks to him I am now I home owner at just 23 years old and we closed in less than a month!!! He is GREAT and just THE BEST!!! Thanks for everything!!Read MoreRead Less
Calmanda Gheesling
If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate ...If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate experience and had us second guessing using Rocket Mortgage at all. When expressing this- he seemed to care less about loosing us as customers. Luckily there
seem to be a couple people there who seem to care to keep our business.Read MoreRead Less
Cody Daroma
Reply from Cody Daroma:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Katie Fricker
Matt is great! If 6 stars existed I would rate him higher! Would definitely recommend him to others to help with finance needs. He is patient, direct, easy to talk to, and keeps conversation light enough that the average person can understand the concept, but serious enough to drive the point home. You can tell he loves his job and it shows. He believed in me and I was able to make CONSIDERABLE ...Matt is great! If 6 stars existed I would rate him higher! Would definitely recommend him to others to help with finance needs. He is patient, direct, easy to talk to, and keeps conversation light enough that the average person can understand the concept, but serious enough to drive the point home. You can tell he loves his job and it shows. He believed in me and I was able to make CONSIDERABLE progress under his guidance and I'm very appreciative! Matt's the best! 10/10 would recommend.Read MoreRead Less
Naomi Jasso
Moe was professional and a pleasure to work with.
R. Scott Kesner
Pedro was outstanding with a difficult transaction that involved a 1031 Exchange and a contingency on the property being closed for the exchange. Pedro and his team kept all parties updated and went the extra mile to make sure a difficult transaction was a smooth transaction. Hope we can do another transaction soon.
Jordan & Carson
Can not thank Jessica enough for all she did for my wife and I! She was so patient, communitive, and professional throughout our home buying process!
Cameron Fields
Tre is top notch ! Insanely Knowledgeable !
Joey Pacheco
Brad and his team of professionals were very communicative, thorough, and fun to work with. This made for a smooth transaction and we made it to the finish line with time to spare. I would highly recommend Brad and his team. Thank You!
Krystal Wright
Jacob was helpful, informative and helped me look at multiple scenarios. He was quick to act and followed up in a timely manner. Highly recommend!